Customer & Product Technical Solutions Manager

About the role

Are you a strategic, technical leader passionate about delivering customer-centric solutions and driving product excellence? The Customer & Product Technical Solutions Manager - Americas will develop a nuanced and strategic understanding of key customers. You will support the deployment of innovative technical solutions to customers, develop local capability to support our customers and sales teams, and drive efficiency across the Americas region. This is a high-impact role where you’ll be the in-market technical expert, collaborating cross-functionally to support strategic customers and enable product strategy. It is pivotal in bridging the gap between product innovation, application knowledge, and customer success across a diverse market.

Responsibilities

• Technical Solution Deployment: Lead the delivery of tailored dairy ingredient technical solutions aligned with commercial strategies.
• Capability Development: Build and scale in-market application capabilities for sustainable technical excellence, with a focus on dairy ingredients, particularly proteins.
• Strategic Customer Support: Oversee technical service delivery for strategic customers and new business growth.
• Efficiency & Benchmarking: Drive improvements in service models and lead competitive benchmarking initiatives.
• Leadership & Collaboration: Work with a team of technical experts and partner with the wider Fonterra business to execute product and sales strategies locally.

Requirements

You’ll have a bachelor’s degree (or equivalent) in dairy science or a related technical field is preferred, with knowledge of dairy protein applications and functionality in consumer products being a strong plus. Along with a proven ability to lead and inspire a broad selection of internal and external stakeholders, your experience influencing across functions will be key to driving collaboration and strategic alignment. You’ll be a strong communicator with a customer-centric mindset, capable of navigating complex customer needs, balancing commercial delivery and strategy, and delivering tailored solutions. Your analytical skills will support data-driven decision-making, and your ability to optimize processes will help enhance service efficiency. You’ll also be confident in reporting, benchmarking, and managing customer relationships with professionalism and empathy.

Are you excited about this opportunity but may only meet some requirements? At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills.

Benefits

We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration (approx 140k - 170k) and a range of benefits, regardless of your role or location. Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.