Customer & Product Support / Test Engineer / Technical Sales Engineer
Job Summary
- Manage Domestic and International sales, customer support, and product support efforts as directed by the Business & Operations Manager
- Support Sales / Business Development Manager -via- technical presentations, demos and general field support as required
- Coordinate with On-Board and Ground Based Product Engineering Departments on new opportunities requiring engineering/ application development
- Develop and maintain customer contacts at all levels
- Facilitate communications between customer and various internal functions
- Manage/track customer requests, associated priorities, and resulting pricing (V.O.C. Management)
- Instrumental in identifying customer needs & changes over time
- Translate business & product strategies into clear, tailored value proposition for specific customers or customer segments
- Available for travel to perform all job requirements
- Maintain a clean, organized and safe work environment
- Perform other related duties as assigned
- Communicate discrepancies to proper departments
- Write User Guides and compile into HTML format using Robo Help editor software
- Review design options with customers and/or consultants, contractors
- Prepare and update general operating manuals, process quality control procedures, and training materials
- Create and update drawings for existing and new products
- Assist with on-site troubleshooting activities
- Provide on-site training for all systems
Additional Qualifications
- Be able to create and update drawings using Autodesk CAD designer software
- Strong mechanical aptitude and troubleshooting skills
- Ability to handle multiple tasks concurrently
- Effective presentation skills
- Take charge, self motivated leader
- Excellent communication skills, both internally and externally
- Consensus builder/team player
- Program management skills
- Can do attitude
- Experience in helicopters and technical knowledge in Rotor Track & Balance and vibration diagnostics a strong plus
- Experience in fixed-wing and helicopters avionics system installations
- Microsoft Office proficiency
- High attention to detail
- Advanced computer skills; including but not limited to experience and proficiency with:
- Vibralog
- Vib Review
- VXP Display Program
- Vibrex™ ground station software tools
Competencies
- Communications
- Initiative
- Adaptability
- Planning
- Teamwork
- Work Habits
- Stress Tolerance
- Customer Service
- Technical Skills
Education Level
High School Diploma/GED (±11 years)
Basic Qualifications
- Degree in business or related field preferred
- In lieu of a business degree, two years of college and equivalent work experience may be considered
- Experience in vibration analysis or mechanical engineering efforts directed towards aircraft maintenance of mechanical structures and assemblies
- Minimum of three years “hands-on” experience in the application of helicopter, fixed-wing, and engine vibration analysis systems
- Ability to identify near & long term business opportunities through market/segment analysis, value proposition & sales campaign
- Develop intimate knowledge of health monitoring products, customers, and competition
- Build internal and external customer relationships
- Establish strong working relationship with business leader/ marketing leader, finance, and engineering teams
- Provide “world class” responsiveness to customers
- Certificate from a vocational school or other recognized source with a major study in Avionics Maintenance or other related field
- Completion of the basic Avionics Maintenance course, or equivalent
- Completion of the advanced Avionics Maintenance course, or equivalent
- Possess a valid Federal Aviation Administration (FAA) Airframe and Power Plant (A&P) License is a must
- Possess a valid State Motor Vehicle Operator License
- Ability to comply with all established methods, quality standards, and time schedules applicable to this position
- Experience with all current and legacy vibration balancers/ spectrum analyzers
- Experience with equipment testing, calibration, replacing components, wiring circuits, repairing electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, and oscilloscopes
Contact us for additional information and services quotes
1.877.374.5521