Product/Sales Engineer

Key Responsibilities

• Sales and Support of the Glendinning “Complete Controls” product line.
• Responds to customer inquiries and identifies the correct product configuration suitable for their application.
• Provides quotes to customers for the system and when orders are received, ensures they are entered into the company ERP system.
• In some cases, existing product may have to be combined in new ways or with minor software / hardware modifications to respond to the customer’s specification. Identifies those needed changes and communicates with the company’s Engineering team regarding implementation.
• Ensures that customers have sufficient technical documentation to support their installation.
• Provides technical support to the customer during and after the product installation.
• Provides excellent customer service throughout the product cycle to all of Glendinning’s customers.
• Knowledgeable about the entire range of the Glendinning “Complete Controls” product line.
• Provides technical support to Glendinning customers during the product specification and installation process.
• Provides assistance to Glendinning customers during and after the product warranty period.
• Adopts a pro-active attitude to customer technical support, by actively following up on customer inquiries and technical support issues.
• Participates in technical investigations on returned product. Determines the direct cause of the failure. Offers ideas for product extensions and application engineering solutions to the Engineering team.
• As necessary, provides on-site support to customers and dealers.
• As necessary, assists the Sales staff by participating at selected trade shows (2-3 shows / year).

Skills/Qualifications

• Marine Propulsion experience.
• The Product/Sales Engineer must have a general understanding of marine propulsion systems – what they include and how they operate.
• Electronic system background.
• Basic familiarity with electrical concepts is essential (voltage, current, resistance, digital communications, etc.).
• Experience with NMEA2000 network systems preferred.
• The willingness to learn new concepts in order to understand the technical details of all facets of Glendinning’s “Complete Controls” product line.
• The ability to interact articulately with customers at all levels of the business via telephone and email.

Benefits

• Health insurance
• Life insurance
• Retail savings program
• Paid holidays
• Paid time off
• A great work environment