Customer Performance Engineer

About the role

The Integrator Performance Engineer at Exotec is responsible for ensuring that Exotec's automation systems operate at peak performance. This role involves working closely with integration partners, maintenance teams, and end customers to troubleshoot and resolve complex operational and technical issues.

Responsibilities

• Monitor system performance and proactively identify opportunities to improve uptime, reliability, and throughput.
• Lead troubleshooting and root-cause analysis for complex operational and technical issues.
• Drive corrective and preventive actions to minimize recurring failures and improve system availability.
• Support escalated incidents and coordinate resolution across customers, integrators, and Exotec teams.
• Provide guidance on maintenance best practices, software upgrades, and system optimization.
• Train and coach partner maintenance teams to strengthen their troubleshooting and support capabilities.
• Analyze performance trends and operational data to improve long-term system reliability.
• Collaborate with Product and Engineering teams to address recurring issues and enhance system performance.
• Travel to customer sites as needed to support critical operations, upgrades, and performance reviews.

Requirements

• Bachelor's or Master's degree in Mechanical Engineering, Software Engineering, Mechatronics, or a related field.
• Strong analytical and problem-solving skills.
• A customer-focused mindset with a genuine passion for building relationships and helping partners succeed.
• Excellent communication and stakeholder management skills.
• Ability to explain complex technical concepts to a variety of audiences.
• Collaborative team player who enjoys working across functions and cultures.
• Willingness to participate in on-call rotations, including occasional nights and weekends.
• Ability to travel up to 35-50%.

Technical Skills

• Strong troubleshooting and root-cause analysis capabilities.
• Knowledge of SQL and database systems.
• Basic networking knowledge.
• Experience with or interest in Git, Docker, and Node-RED.
• Ability to read and understand code in C++, C, Python, JavaScript, and/or Java.

Benefits

• Competitive compensation package, including an annual performance bonus.
• Comprehensive medical, dental, and vision coverage.
• Generous vacation and time off policy.
• 401(k) with company match up to 5%.
• Continuous opportunities for training and development in a rapidly growing, international company.
• Beautiful, newly renovated office space in midtown Atlanta.