Customer Engineer

Location: Seattle, WA

About the role

As a Field Service Technician, you will represent the Client brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolve task-related problems in straightforward situations with an emphasis on manual skills.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practice security safety procedures when working with ATMs or within financial institutions.
• Complete Client-specific training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

Requirements

• High School Diploma or equivalent.
• 0-1 years of related experience.
• Reliable transportation.
• An Android smartphone to receive work orders and access support documentation.
• Basic tools: #1 and #2 flathead and Phillips screwdrivers (tools are not supplied).
• Must have the ability to work Monday through Friday, with the average shift starting at 8 or 9 AM based on the area.
• Must have a high level of personal integrity and work well with minimal supervision.
• Basic electrical and mechanical aptitude, skillset, and knowledge.
• Good problem-solving skills, ability to pick up new skills quickly, and work well under pressure.

Physical Demands

• May require bending/squatting, walking/standing/sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and/or lift a tool kit/parts of varying weights (1-50 lbs).
• May be dispatched daily on a call-by-call basis or have a daily schedule.
• May be required to work on rotating shifts, nights, and/or weekends.

Preferred Qualifications

• An associate degree is preferred.
• Previous experience with Client or similar equipment is preferred.

Pay

$20-$22/hr