Customer Partner Manager

Essential Responsibilities

• Aid in managing relationships with key client counterparts, ensuring effective communication of revenue cycle performance.
• Support internal initiatives to enhance KLAS and NPS scores through various activities.
• Collaborate with Service Delivery to present pertinent updates to client executives regarding client needs.
• Contribute to R1 strategy development as a customer expert, sharing best practices, optimizing performance, and driving transformation.
• Actively communicate metric performance and the underlying drivers, risks, and barriers to facilitate the creation of action plans.
• Function as a change agent to establish common goals and build alliances across the hospital organization to maximize success.
• Proactively identify projects aimed at improving operational performance metrics.
• Work closely with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and develop remediation plans for any risks identified.
• Partner with R1 functional leaders in making decisions regarding daily operations within assigned hospitals.
• Focus on the development, performance, and growth of the Revenue Cycle Team.

Requirements

• Minimum of 5 years of experience, including at least 3 years in a management role.

Qualifications

• Bachelor's - Equivalent experience will be considered in lieu of a degree.

Skills

• Strong relationship management skills.
• Effective communication and collaboration abilities.
• Strategic thinking and problem-solving skills.
• Experience in healthcare revenue cycle management.
• Ability to lead and mentor a team.

Pay

The base pay range for this US-based position is $65,000.00 - $116,747.20 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Schedule

N/A

Benefits

N/A

Application Instructions

N/A

Equal Opportunity Employer

R1 RCM Inc. is dedicated to equal employment opportunity and provides a workplace free from harassment based on protected characteristics.

Contact Information

To learn more about R1 RCM Inc., visit: R1RCM.com

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