Customer Outreach Representative
The Fountain Group · Framingham, MA · 2 days ago
On-siteOTHR$20/hrContract
Job Details
Pay: $20/hr
Duration: 4 month assignment.
Location: On site in Framingham, MA.
Schedule: Monday - Friday, standard hours.
Responsibilities
- Conduct high-volume outbound calls to customers enrolled in the online payment portal.
- Educate customers on the benefits of the portal, encourage adoption and engagement.
- Answer basic questions and assist customers with registration and initial navigation.
- Promote awareness, enrollment, and ongoing usage of the company's online payment portal.
- Educate customers on portal features, benefits, and available payment options.
- Aid customers with basic portal registration, login, and navigation questions.
- Clearly communicate value propositions and encourage customers to adopt self-service payment solutions.
- Follow established call scripts, outreach procedures, and escalation guidelines.
- Accurately document call activity, customer feedback, and outcomes in designated systems.
Qualifications
- High School Diploma or GED.
- Outbound call experience in Customer Service.
- Computer system experience (Excel, SAP, ERP, CRM, etc.).