Customer Order Management Representative - Level II - OFFC

We need to output HTML fragment with sections: About the role? The posting includes description of role, responsibilities, requirements, etc. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include a section only when posting has real, specific content for it. No filler. We need to preserve all substantive info, remove boilerplate (EEO, E-Verify, etc). Also remove duplicated lines, navigation, cookie, legal, application instructions. We need to decide which sections to include. Content: - Intro: "We are looking for a talented Customer Order Management Representative Level II to join our team specializing in Supply Chain Planning for our Cummins Inc. facility in Rocky Mount, NC". That's about the role. - Then bullet list of impact: Serve as a trusted single point of contact..., Drive seamless cross‑functional coordination..., Proactively manage order execution..., Resolve complex customer inquiries..., Ensure regulatory and export compliance..., Act as a quality liaison..., Maintain high data integrity..., Strengthen Customer Order Management effectiveness... These are responsibilities. - Then "To be successful in this role you will need the following:" followed by bullet list of skills/competencies: Strong collaboration skills, Effective multi-mode communication, Customer-centric mindset, Ability to drive results under pressure, Commitment to self-development, Proactive customer support across the order life cycle, Deep understanding of order life cycle processes and systems, Operational excellence in order processing, Respect for and inclusion of diverse perspectives. These could be under Skills or Requirements. - Then "Education High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. College or equivalent degree preferred. This position may require licensing for compliance with export controls or sanctions regulations." - Then "Experience: Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field." - Then "MINIMUM REQUIREMENTS (Experience, Education, Skills )" list: Demonstrated effective verbal and written communications, Demonstrated PC and mainframe program capability, Knowledge of the Engineering Release and Documentation systems, Able to work positively with Mid-range Engineering and Product Engineering, Understand the interrelation of the mainframe and production systems, Understanding of the Cummins Inc. Customer Base, Must understand engine structure and the importance of an accurate bill of materials, Demonstrated understanding of assembly and/or machining processes, Knowledge of problem-solving tools such as 7-step, CACI, Fault Tree analysis, etc, Able to manage multiple tasks in a fast-paced environment, Self-motivated; able to work with minimum supervision and be able to manage multiple tasks at the same time, Customer-led and has the desire to meet customer expectations. - Then "Specific Role Responsibilities The Compiling technician in this role will be responsible for converting Customer Orders for CSL language to a plant-level shop order. The Compiling technician will be responsible for providing Engineering with feedback on issues that hold shop orders from compiling. This would include working with corporate engineering, plant engineering, and other groups to resolve issues. Responsibility involves the engine's structure and the correct compilation of engines for building. Extensive use of the computer tools is required. The person must be able to interact with a diverse group to resolve issues and make improvements that contribute to customer delight." - Then "Other Work Demands Employees in this position must be able to lift one to forty-five pounds frequently and seventy-five pounds or more infrequently with assistance. Employees must be able to wear hearing protection, interpret information by using visual acuity, hearing, and speaking, gross and fine motor skills, and work eight hours or more frequently." - Then "Additional Comments Previous work experience in either assembly or machining operations would be a plus. Previous work experience in Materials with customers would be a plus. Project and various assignments as needed." - Then "Job Supply Chain Planning Organization Cummins Inc. Role Category On-site with Flexibility Job Type Office ReqID 2431782 Relocation Package No 100% On-Site Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site." We need to decide sections: About the role (intro), Responsibilities (the bullet list of impact + specific role responsibilities + other work demands?), Requirements (education, experience, minimum requirements), Skills (the bullet list of competencies), maybe Benefits? No benefits mentioned. Pay? Not mentioned. Schedule? Not mentioned (though says 100% on-site, but schedule not given). We should not create sections with placeholder like "not specified". So we omit Benefits, Pay, Schedule. We need to include only sections with real content. Thus sections: About the role, Responsibilities, Requirements, Skills. We need to use

for each heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. The page already shows it, so we don't add heading for title. We must not put Job ID/requisition numbers as headings; we can fold minor metadata into a short

  or drop it. The ReqID etc is minor metadata; we could include in a

  maybe under About the role or at end. But we can drop it if not substantive. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So we can include a short paragraph with that info, but not as heading. We need to preserve all substantive information. So we should keep the location, organization, role category, job type, on-site requirement, relocation package, etc. Those are substantive. We'll include them in About the role or a separate "Job Details" section? But we only have allowed headings list; we could add a section like "Job Details" but not in allowed list? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but we can use other headings? It says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should stick to those. We can put job details under About the role as prose. Thus About the role paragraph will include: "We are looking for a talented Customer Order Management Representative Level II to join our team specializing in Supply Chain Planning for our Cummins Inc. facility in Rocky Mount, NC." plus maybe organization, role category, job type, on-site, relocation. We need to avoid duplication. The bullet list of impact is responsibilities. Also the "Specific Role Responsibilities" about compiling technician is also responsibilities. Also "Other Work Demands" maybe also responsibilities or requirements? It's physical demands; could be under Responsibilities or Requirements. Probably under Responsibilities as part of role duties. Thus Responsibilities section will combine: - Serve as a trusted single point of contact... - Drive seamless cross-functional coordination... - Proactively manage order execution... - Resolve complex customer inquiries... - Ensure regulatory and export compliance... - Act as a quality liaison... - Maintain high data integrity... - Strengthen Customer Order Management effectiveness... - Specific Role Responsibilities (compiling technician)... - Other Work Demands (lifting, hearing protection, etc.) We need to format as

  • for each duty. Now Requirements section: Education, Experience, Minimum Requirements (list). Could combine into a list. Education: "High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. College or equivalent degree preferred. This position may require licensing for compliance with export controls or sanctions regulations." Experience: "Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field." Minimum Requirements list: each bullet. We'll put these as
    • . Skills section: the bullet list of competencies under "To be successful in this role you will need the following:" plus maybe also the "Specific Role Responsibilities" already used; but we already used that. So skills list includes: - Strong collaboration skills – You consistently build partnerships with cross‑functional teams... - Effective, multi‑mode communication – You tailor your communication style... - Customer‑centric mindset – You build trust... - Ability to drive results under pressure – You manage competing priorities... - Commitment to self‑development – You actively expand your knowledge... - Proactive customer support across the order life cycle – You understand how each phase... - Deep understanding of order life cycle processes and systems – You demonstrate proficiency... - Operational excellence in order processing – You identify exceptions early... - Respect for and inclusion of diverse perspectives – You recognize the value... We'll format as
      • . Now we need to ensure we don't include boilerplate: EEO, E-Verify, etc. Remove those paragraphs. Also remove duplicated lines: there may be duplicate sentences? Not seeing. Now produce HTML fragment. Let's craft. About the role:

        About the role

        We are looking for a talented Customer Order Management Representative Level II to join our team specializing in Supply Chain Planning for our Cummins Inc. facility in Rocky Mount, NC. This is an on‑site office role within the Supply Chain Planning organization, requiring 100% in‑person work with no relocation package.

        That captures location, organization, role category, job type, on-site, relocation. Now Responsibilities:

        Responsibilities

        • Serve as a trusted single point of contact for assigned customer accounts, owning the full order life cycle—from customer set‑up through shipment—to ensure on‑time, accurate order fulfillment.
        • Drive seamless cross‑functional coordination with customers, parts distribution centers, manufacturing plants, logistics, and internal teams to meet agreed ship dates and service commitments.
        • Proactively manage order execution and communication, providing accurate documentation and consistent status updates to customers throughout the order process.
        • Resolve complex customer inquiries and escalations through in‑depth research and strong knowledge of Cummins systems, processes, and policies, meeting or exceeding SLA response expectations.
        • Ensure regulatory and export compliance by validating customer adherence to export policies and compiling complete, accurate export and shipping documentation per applicable legislation.
        • Act as a quality liaison between customers and manufacturing/aftermarket teams by submitting and tracking Material or Process Non‑Conformance claims through the Quality Management System.
        • Maintain high data integrity and visibility by accurately documenting all internal and external interactions, enabling traceability, reporting, and informed decision‑making.
        • Strengthen Customer Order Management effectiveness by supporting department goals, leading or participating in process improvement initiatives, and contributing insights that drive a more proactive customer support model.
        • Convert Customer Orders for CSL language to plant‑level shop orders and provide Engineering with feedback on issues that hold shop orders from compiling, working with corporate engineering, plant engineering, and other groups to resolve issues.
        • Lift one to forty‑five pounds frequently and seventy‑five pounds or more infrequently with assistance; wear hearing protection; interpret information using visual acuity, hearing, and speaking; use gross and fine motor skills; and work eight hours or more frequently.
        Now Requirements:

        Requirements

        • Education: High school diploma or certificate of completion of secondary education or equivalent experience (college or equivalent degree preferred); may require licensing for compliance with export controls or sanctions regulations.
        • Experience: Some work experience and intermediate level knowledge obtained through training or on‑the‑job experience in customer order management, account management, or supply chain.
        • Minimum Requirements:
        • Demonstrated effective verbal and written communications
        • Demonstrated PC and mainframe program capability
        • Knowledge of the Engineering Release and Documentation systems
        • Able to work positively