CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)

About the role

Our mission in Customer Service is to deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.

Responsibilities

• Manage the full order lifecycle from PO to delivery
• Enter orders accurately (pricing, lead times, item details)
• Serve as the primary customer contact and resolve issues
• Prepare quotes and freight estimates
• Partner with sales and operations to drive outcomes
• Maintain CRM updates and accurate customer records

A day in the life includes reviewing priorities and incoming orders, processing orders and coordinating internally, supporting customers and sales partners, working on quotes and problem resolution, and handling follow-ups and system updates.

Requirements

• 5+ years of customer service experience
• B2B experience, preferably at a manufacturing company
• Strong organizational skills and attention to detail
• Excellent communication and an ownership mindset
• Proficiency with Microsoft 365, ERP (Macola preferred), and CRM (Monday.com preferred)
• Strong business references that speak to reliability, ownership, and performance

Benefits

• Competitive hourly pay
• Performance-based growth opportunities
• PTO, health, dental, and vision benefits
• 401(k) with company match
• Overtime opportunities

Pay

$20–$25/hour (based on experience, performance, and attitude). Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band.