Customer Order Entry Coordinator

rms Company provides contract manufacturing of high-quality, tight-tolerance medical implants, components and sub-assemblies using cutting-edge technology. rms is part of the Cretex Medical family of companies.

About the role

The Customer Order Entry Coordinator will enter customer orders into the ERP system and assist with order processing of existing products and product line extensions, inventory, production scheduling, and quality requirements.

Responsibilities

• Receive documents and enter data into the ERP system or other database systems
• Update data in all systems
• Assist engineers, buyers, production, shipping, finance, and sales with customer requests, requirements, and priorities
• Generate production job packet, sales orders, jobs, and appropriate documents
• Review customer purchase order contracts
• Coordinate and deliver required documentation to the customer and obtain customer approvals
• Assist the Sales Director with obtaining quote information, creating, and delivering quotes
• Assist other customer service positions with keeping customer profile information current, updating the revenue outlook, and inventory activities
• Partner with other business segments: sales/marketing, customer service, engineering, quality, and finance
• Understand customer needs and the core business markets served
• Ensure business systems are implemented, maintained, and functioning properly
• Support and comply with the company Quality System, ISO, and medical device requirements
• Read, understand, and follow work instructions and standard work
• Participate in required company meetings
• Maintain an organized work area (5S)
• Participate in the Operational Excellence Program
• Complete all other work duties as assigned
• Ability to work in a manufacturing environment

Requirements

• High School Diploma or equivalent
• 2 years of experience in data entry
• Customer service experience
• Experience with an ERP system software
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Clear and effective verbal and written communication skills
• Attention to detail
• Organizational skills
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask

Qualifications

• Certificate or Associate Degree in Business or related field (desirable)
• Production scheduling experience (desirable)
• Continuing Education; including participation in local chapters, associations, and/or organizations (desirable)

Pay

USD $41,300.00 - USD $57,900.00 per year. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions.

Benefits

All Employees:

• 401k retirement savings plan with a company match contribution
• Onsite health clinics
• Discretionary holiday bonus program (based on years of service)
• Cretex University
• 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost
• Wellness program with incentives
• Employee death benefit
• Employee sick and safe leave

20+ hours per week:

• Comprehensive medical insurance with access to virtual providers
• Dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in-network provider)
• Vision insurance
• Pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts
• Paid holidays and paid time off
• Discretionary profit-sharing program

30+ hours per week:

• Parental Leave
• Accident and critical illness benefits
• Optional employee, spouse, and child life insurance
• Short and long-term disability
• Company-provided life insurance
• Tuition assistance programs

Some benefits are subject to eligibility criteria.