Customer Operations Specialist
About the Role
Urban Park Services is seeking a Customer Operations Specialist for hands-on work centered on customer resolution and the day-to-day demands of remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The role focuses on customer operations specialized execution within parking service operations, with decisions grounded in current records rather than memory or guesswork.
Responsibilities
- Handle assigned customer or client requests as part of the Customer Operations Specialist workflow.
- Review available case history before responding to ensure accurate and informed customer resolution.
- Resolve routine issues within approved authority.
- Document commitments and next actions for traceability and follow-up.
- Escalate complex cases with sufficient context for the next owner.
What Matters Most
Quality is visible when customer resolution is accurate enough for others to act on, and unresolved items are documented rather than guessed. This result is measured through customer operations specialized execution within parking service operations.
Skills and Competencies
- Use Issue Triage and Customer Operations Specialist Documentation confidently.
- Apply Customer Operations Specialized Execution without losing track of exceptions, owners, or deadlines.
- Document problem-solving decisions clearly so another teammate can follow the reasoning.
- Use sound judgment around Status Updates, especially when escalation is required instead of assumption.
Position Details
Full-time, associate-level role. 100% remote within the United States.
Pay
Base salary: $40,000–$60,000 per year.