Customer Operations Specialist

About the role

Join a growing organization and play a key role in a major customer account and ERP migration initiative. We're seeking a detail-oriented professional who enjoys working with data, customer communication, and cross-functional collaboration to ensure a smooth customer transition experience. This is a 6-month contract, fully onsite position based in Minneapolis, MN.

Responsibilities

• Review, validate, and update customer account data
• Support customer account migration and ERP transition activities
• Communicate updates, FAQs, and project information to customers
• Conduct customer outreach via phone and email
• Execute and track mass customer communications
• Partner with finance, procurement, and project teams to ensure accurate account setup
• Identify and resolve data discrepancies while maintaining detailed project records

Requirements

• 2+ years of customer service, account support, customer operations, or related experience
• Strong attention to detail and organizational skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Excel, including filtering, sorting, and updating large datasets

Qualifications

• Experience with customer account data or master data management
• ERP migration, data cleanup, or system implementation experience
• Experience communicating business process changes to customers

Benefits

• Contribute to a high-impact business transformation project
• Gain exposure to ERP systems, customer operations, and data management
• Collaborate with cross-functional teams across the organization
• Opportunity to make a direct impact on customer experience and business operations
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $23.00 - $24.