Customer Operations Specialist

About the role

The role of a Customer Operations Specialist involves tendering loads, scheduling appointments, tracking shipments, and communicating with customers and key account managers.

Responsibilities

• Tender loads and manage freight activity within the Transportation Management System (TMS)
• Schedule pickup and delivery appointments with warehouses and customers
• Track shipments in real time and proactively communicate status updates to customers
• Support Key Account Managers in managing their accounts
• Aid in spot quoting and ensure billing is set up accurately
• Accept and evaluate freight offers
• Identify and resolve shipment issues quickly; escalate billing or operational concerns to leadership and relevant teams
• Prioritize daily workload across load entry, tracking, reporting, and account management
• Maintain report cards and ensure all entries are accurate and complete

Requirements

• Strong verbal and written communication skills: comfortable on the phone and in email
• The ability to stay calm, cool, and collected under pressure
• A genuine capacity to multitask without losing accuracy or composure
• A self-starter mentality: you get in your seat, you prioritize, and you don't need to be hand-held
• A high energy and extroverted personality that can match the pace of an open, collaborative office

Qualifications

• Nice to have: Experience in a high-volume, fast-paced service environment (restaurant and hospitality backgrounds translate exceptionally well here)
• A track record of managing multiple priorities and different personalities with patience and professionalism
• A general understanding of the transportation or logistics industry
• 1+ year of customer service or sales experience

Skills

• Strong verbal and written communication skills
• The ability to stay calm, cool, and collected under pressure
• A genuine capacity to multitask without losing accuracy or composure
• A self-starter mentality
• A high energy and extroverted personality

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with up to 5% company match
• Generous PTO, company holidays, volunteer days, and family leave
• Tax-advantaged accounts (HSA, FSA, commuter)
• Tuition reimbursement and adoption assistance
• EAP and company-paid life and disability insurance

Pay

$50K-$55K, with a bonus plan

Schedule

Full-time, fully onsite, 7am to 4pm