Customer Operations Manager
Job Summary
The Customer Operations Manager will oversee all activities related to Customer Service and Global Logistics, ensuring efficient operations, exceptional customer support, regulatory compliance, and continuous improvement throughout the order-to-shipment process.
Location
This position is not remote and will be required to report daily to the Corporate Headquarters in Chesterton, Indiana.
Company Overview
Urschel employee-owners design and manufacture industrial cutting equipment for food processing and allied industries around the world from our global headquarters located in Chesterton, Indiana, U.S.A. Consumers purchase goods manufactured on Urschel cutting equipment on a daily basis. Advanced manufacturing technologies are utilized at our climate controlled, clean, and environmentally conscious facility.
Benefits
- Quarterly performance award bonus based on overall company performance
- Employee Stock Ownership Plan (ESOP), Stock Issued Annually
- 2 Weeks’ Vacation Available Upon Hire
- Medical, Dental, Vision Insurance Available on 1st Day of Employment
- Low Health, Dental, Vision Insurance Premiums and Deductibles
- Free Health Clinic (Available to Employees and Their Dependents)
- Paid Holidays
- Free 24/7 Access to An Onsite Workout Center with Personal Trainers
- Education Reimbursement Program
- Support for Community Involvement/Philanthropy
Qualifications
- A Bachelor’s degree is required, preferably in Supply Chain, Business, Operations Management, or a related field.
- Demonstrated experience evaluating and improving business processes, implementing change, and using data to support decision-making.
- Strong leadership, problem-solving, communication, and cross-functional collaboration skills.
- Strong computer skills and the ability to manage multiple priorities.
Responsibilities
- Lead Customer Service and Global Logistics operations, ensuring efficient execution and a strong customer experience.
- Establish and monitor service levels, KPIs, and operational performance to measure results and ensure accountability.
- Drive continuous improvement through process optimization, technology, and automation.
- Collaborate cross-functionally to resolve issues, improve order-to-shipment processes, and support evolving business needs.
Requirements
- Must be able to pass a background check.
- Some travel may be required.