Customer Operations Manager

About Us

At Avnet, relationships matter. We are a global, FORTUNE® 500 technology distributor and solutions company that delivers design, supply chain, and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front-row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed by earning the trust of some of the biggest names in technology. Working at Avnet means being part of a global team, collaborating with integrity and doing business the right way. For over a century, we have partnered to help our customers, suppliers, and teammates realize the transformative possibilities of technology.

About the Role

Responsible for supply chain functions to enable strategic initiatives and achieve customer service in accordance with service level agreements. Engages stakeholders across the organization, including Sales and Supplier Management teams, to align supply chain and operations accountability.

Responsibilities

• Analyzes customer forecasts and trends using Manufacturing Resource Planning (MRP) concepts and works with customers and sales to plan and buy to forecast.
• Prepares forecast models; liaises with internal and external stakeholders, including customers, suppliers, and sales to assess the feasibility of forecasting requirements.
• Applies inventory management discipline to assess inventory levels and aging.
• Participates in program setup and maintenance, e.g., part profile, new part add, End of Life (EOL), transitions, model changes, and recommends modifications to enhance efficiency and revenue.
• May be assigned specific customer accounts or cross/multi-supplier solutions.
• Negotiates and collaborates with suppliers on channel and distributor policy decisions that impact supply chain, and monitors current supplier/company business processes to lead or drive the development of new or improved supply chains that improve profitability, enable sales, and improve partner satisfaction.
• Aligns the company’s goals and objectives with suppliers to ensure mutual goals and objectives are achieved.
• Manages customer backlog and provides commitments for shipments.
• Other duties as assigned.

Requirements

• Extensive knowledge and application of principles, theories, and concepts in supply chain management.
• Complete knowledge of all job functions and broad industry best practices, techniques, and standards.
• Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables.
• Determines the best approach to achieve results and provides suggestions to improve policies and procedures.
• Work is performed independently and requires the exercise of judgment and discretion.
• Exercises considerable latitude in determining objectives and approaches to assignments; work may be reviewed at a high level.
• May represent the organization as a primary contact on assignments and/or projects.
• Interacts with senior professionals and management and frequently coordinates work between departments or organizations.

Qualifications

• Typically 5+ years of relevant experience with a bachelor’s degree or equivalent.
• Bachelor’s degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Benefits

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources (Wellness, Leadership Development, and Mentorship Programs)

Benefits listed above may vary depending on the nature of your employment with Avnet.