Customer Operations Executive

About the role

Avenue Logistics is a dynamic, fast-growing, and innovative company located in Chicago's Lincoln Park area. We are seeking a Customer Operations Executive to join our team.

Responsibilities

• Maintain daily tasks for customers, including building and scheduling shipments with efficiency and precision
• Provide exceptional customer service and resolve any issues that may arise during the shipping process
• Communicate effectively with all stakeholders, including Customers, Sales Executives, and Carrier Sales Teams
• Actively troubleshoot issues in daily operations and ensure timely communication of shipment details to drivers using our transportation management system
• Manage tracking of approximately 120 pickups and deliveries daily, prioritizing tasks to ensure all customer accounts receive proper attention

Requirements

• Previous operations experience at a top ten freight brokerage is highly encouraged
• Attention to detail is essential
• Thrives in a fast-paced environment that requires problem-solving and decision-making
• Demonstrate the ability to solve complex problems under pressure
• Possess analytical and critical thinking abilities
• Strong customer service and relationship-building skills
• Effective communication skills (verbal, written, and presentation)
• Competitive and intrinsically motivated mentality
• Self-motivated with the ability to manage own time and organizational skills
• Ability to work both independently and in a team setting

Benefits

• Competitive salary
• A fun, energetic, and casual work environment
• An opportunity to make an immediate impact with a growing company and unlimited growth potential
• Work at our new office in Chicago’s Lincoln Park neighborhood (1457 N. Halsted St.)
• Training and development alongside experts in the logistics industry
• Excellent benefits package, including Medical, Dental, Vision, Disability, and Life Insurance
• 401K matching

Why Choose Avenue Logistics

• High Commission Plan: We offer the highest paying commission plan in the industry, providing a unique opportunity for individuals driven by financial success
• Ownership by Industry Pioneers: Our company is owned and operated by industry pioneers, with over decades of experience
• Dynamic and Innovative Environment: We are a dynamic, fast-growing, and innovative company that thrives on change and innovation
• Commitment to Customer Service: We prioritize outstanding customer service and believe that our success is closely tied to the success of our team members
• Individualized Training: We set you up for success from day one with our comprehensive training program, enabling you to make an impact right away