Customer Operations

About the role

This role is a key member of the CPS America team, focusing on the reliable three-phase string inverter technology. You will collaborate with our customers on a daily basis, assist with product suggestions, interconnection applications, and Q&A. Additionally, you will work closely with our product development team to ensure our products meet required certifications.

Responsibilities

• Collaborate with customers on a daily basis to provide product suggestions, interconnection applications, and Q&A.
• Work closely with the product development team to ensure products meet required certifications at local, state, and national levels.
• Manage and grow the Technical Support team, ensuring they are a pillar of excellence for CPS America's success.
• Streamline the legal process, handle contracts, RFPs, NDA agreements, and terms and conditions, and support IT and administrative requests.
• Solve performance issues and ensure they get back to 100% through consistent innovation and hard work.
• Integrate 3-phase string products into Utility-Scale sites, making an immediate and profound impact on the company.
• Aid the sales team in expanding and maintaining the customer base, helping lead CPS America's exciting growth into 2024.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum of 3 years of experience in a technical support or applications engineering role.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with tight deadlines.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with project management tools and software.
• Knowledge of electrical systems and power electronics.
• Understanding of solar PV technologies and industry standards.

Skills

• Technical writing and documentation skills.
• Customer service and relationship management skills.
• Problem-solving and troubleshooting abilities.
• Attention to detail and organizational skills.

Benefits

• Competitive salary commensurate with experience.
• Health insurance coverage.
• Paid time off and holidays.
• Incentive programs and bonuses.
• Professional development opportunities.
• Flexible work schedule.

Pay

Commensurate with experience.

Schedule

Full-time.