Store Operations Manager

About the Role

The Store Operations Manager is responsible for leading operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor process execution, weekly recovery execution including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist role. This role is process-driven and promotes a safe, productive, compliant work environment while coaching Operations Team Members and supporting the Store Manager.

Responsibilities

• Maintain regular and predictable attendance, working assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
• Lead Feed to Floor process execution and ensure timely follow-up on assigned routines and process expectations.
• Lead weekly recovery process execution, including Targeting Outs, and ensure Store recovery standards are maintained.
• Oversee the Inventory Control Specialist role, including Inventory Control Specialist Weekly Checklist completion, coaching, development, follow-up, and accountability for receiving standards.
• Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
• Maintain sidelot/FOD presentation, including signage, and ensure standards are executed consistently.
• Maintain backroom, dock, and assembly area standards, organization, and recovery.
• Maintain shelters, containers, feed centers, and related outside standards.
• Own damage feed/food markdown process execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate process.
• Verify owners manuals are completed and maintained according to company standards.
• Own all store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
• Support Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above job duties accurately and timely.
• Obtain license or certifications as needed by the business.

Qualifications

• Previous retail leadership experience is required.
• Prior store operations experience and supervisory experience is strongly preferred.
• Farming, ranching, pet/equine, or welding knowledge is preferred.
• Must be 18 years of age or older and possess a valid driver’s license.

Education

• High school diploma or the equivalent is required.
• Bachelor’s degree in Business Administration or related field is preferred.

Skills

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Excels in a fast-paced work environment.

Working Conditions

Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.), with adequate lighting and temperature. Ability to work outdoors in adverse weather conditions. Work shifts vary, but generally are no less than 4 hours and may exceed 8 hours.

Physical Requirements

This position is non-sedentary. It requires the physical and mental stamina to move throughout the store and outdoor areas quickly and safely. Essential physical tasks include:

• Moving and transferring merchandise weighing up to 50 pounds.
• Pushing and pulling merchandise up to 2,000 pounds with proper equipment.
• Occasionally lifting or reaching merchandise overhead.
• Frequently standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders.
• Operating store equipment such as forklifts, balers, computers, and cash registers.
• Reading, writing, and counting accurately to complete documentation.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and eligible part-time Team Members.