Store Operations Manager
Insomnia Cookies · Grand Rapids, MI · 1 mo ago
On-siteManagementInternship
We need to output HTML fragment with sections: headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, etc. Preserve all substantive info. Include a section only when posting has real specific content. Avoid filler like "commensurate with experience". So we need to extract sections: About the role (there is a heading "ABOUT THE ROLE:" and description). Responsibilities (Job Duties & Position Focus, also "WHAT YOU’LL DO:" with subcategories). Requirements/Qualifications (MINIMUM QUALIFICATIONS, also "What we seek:" maybe). Skills (maybe technical acumen). Benefits (Comp & Sweet Position Perks, also later "When you join Insomnia Cookies, you'll enjoy:" list). Pay (Comp & Sweet Position Perks includes "Competitive market base salary plus monthly bonus compensation package" and later "Competitive base pay plus quarterly performance bonus opportunity". So we have pay info. Schedule (Availability to work 2-3 mid-to-late shifts throughout latter part of the week (Thurs- Sun) etc). Also schedule expectations: "Bakery Operations Managers are expected to work a schedule that reflects the needs of their bakery including weekends and holidays as business needs require. Bakery Operations Managers work a minimum of 45 hours per week." So schedule section.
We must not include sections with filler. Ensure we don't include sections like "Physical Requirements" unless we decide to include as maybe not required heading list; but headings allowed are only those listed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could map content accordingly. Physical Requirements could go under Requirements or Qualifications? Probably under Requirements. But we need to keep all substantive info. We can include physical requirements as part of Requirements (maybe as a list). Similarly Work Environment maybe under Requirements.
We must not include EEO, legal, AI statement, etc.
We need to output only HTML fragment, no markdown fences.
Let's craft:
About the role
... (the paragraph from ABOUT THE ROLE section).
Responsibilities
We have Job Duties & Position Focus bullet list, and WHAT YOU’LL DO subcategories (Operational Execution, Guest Experience, Talent & Team Development, Leadership & Ownership). We can combine into a single with items maybe grouping. But we need to preserve details. Could create - ... each duty.
. Might be long but okay.
Better to break into subheadings? Not allowed; only headings from list. Could embed subheadings as inside - maybe. But we must not create extra headings. Use
for prose; lists for duties.
Thus for Responsibilities we can have a
with each duty as - . Include all bullet points from Job Duties & Position Focus and WHAT YOU’LL DO sections.
Let's extract:
Job Duties & Position Focus:
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
- Manage and audit inventory to maintain proper controls
- Create and execute fun, local marketing drops
- Create and drive in-store recognition programs/contests.
WHAT YOU’LL DO:
Operational Execution:
- Own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success
- Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution
- Own scheduling and labor execution, balancing the needs of your team with the needs of the business
- Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls
- Maintain strong operational routines and quickly address gaps when standards aren’t being met
Guest Experience:
- Bring our Always Warm promise to life, creating a bakery experience that feels welcoming, energetic, and unmistakably Insomnia
- Set the standard for genuine hospitality and coach your team to deliver friendly, fast, and memorable service on every shift
- Stay close to the guest experience, recognize opportunities to make it better, and take action when we miss the mark
Talent & Team Development:
- Hire, onboard, coach, and develop a strong team of Shift Leaders, Cookie Crew, and Delivery Drivers
- Create a culture where expectations are clear, great performance is recognized, and team members are supported and held accountable
- Provide consistent coaching and real-time feedback that helps your people grow and get better
- Develop Shift Leaders who can confidently lead great shifts, coach their teams, and solve problems
- Build a strong talent pipeline and create opportunities for team members to grow their careers with Insomnia
Leadership & Ownership:
- Take ownership of your bakery’s performance, knowing your sales and key performance measures and taking action to achieve your goals
- Understand what drives your business, identify opportunities, and turn them into action
- Lead with urgency, accountability, and consistency, especially during peak and late-night shifts
- Partner with your District Manager and field leadership to solve problems and continuously improve your bakery
- Build connections in your local community and execute local marketing activities that drive awareness, traffic, and sales
We can combine duplicates (inventory etc). Keep all.
Now Requirements/Qualifications: We have MINIMUM QUALIFICATIONS list and also "What we seek:" list.
MINIMUM QUALIFICATIONS:
- 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment
- Availability to work a schedule that reflects the needs of the bakery, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday)
- A hands-on, player-coach leadership style and willingness to jump in wherever your team and business need you
- A track record of hiring, coaching, developing, and retaining great teams
- A natural sense of hospitality and commitment to delivering an exceptional guest experience
- Strong business acumen and the ability to understand performance, set priorities, and turn goals into action
- Strong communication, organization, and problem-solving skills
- Comfort learning and using restaurant/retail technology and business systems
- Ability to obtain any required food safety certifications applicable to the location
- Ability to perform the essential functions of the position with or without reasonable accommodation
What we seek:
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
- Familiarity with using commercial convection ovens - a plus
We can combine and deduplicate. Also Physical Requirements and Work Environment could be part of Requirements.
Physical Requirements list:
- Stand and walk for extended periods of time, including up to 8 hours during a shift
- Frequently reach, bend, stoop, twist, kneel, and lift
- Lift, carry, push, and pull up to 30 pounds regularly
- Occasionally lift up to 50 pounds with assistance
- Use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems
- Safely operate bakery and kitchen equipment in accordance with company procedures
- Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
- Read order screens, reports, recipes, schedules, and safety information
- Communicate effectively with guests and team members in a fast-paced environment with frequent interruptions
- Ability to work nights and weekends
Work Environment:
- This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels.
- Evening, late-night, weekend, and holiday shifts are a regular part of the business.
- Bakery Operations Managers are expected to be actively engaged in bakery operations and able to perform the essential duties of bakery team members when needed.
We can include these as part of Requirements (maybe as a separate
under Requirements). Or we could create a separate section but not allowed headings. So we incorporate into Requirements.
Skills: we have technical acumen etc. Could be under Skills heading.
Benefits: list from "Comp & Sweet Position Perks:" and later "When you join Insomnia Cookies, you'll enjoy:".
Comp & Sweet Position Perks:
- Competitive market base salary plus monthly bonus compensation package
- a $50.00 per month cellphone data plan stipend
- enrollment in our Cookie Jar deferred compensation program
- excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
- 401K with contribution match
- 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
- Enrollment in our Cookie College learning/training platform
- free cookies, awesome swag and so much more!
Later list:
- Competitive base pay plus quarterly performance bonus opportunity
- Monthly Cell Phone Stipend
- Early Wage Access (get paid the next day!)
- Employee discount (free cookies!)
- Career development and advancement opportunities as Insomnia continues to grow
- Comprehensive benefits (Medical, Dental, Vision) including 401k company match that begin 30-days after employment
We need to avoid duplication; combine.
Pay: we have competitive market base salary plus monthly bonus compensation package; competitive base pay plus quarterly performance bonus opportunity; $50 per month cellphone stipend; maybe also mention early wage access? That's not pay but benefit. We'll put pay details under Pay section.
Schedule: Availability to work 2-3 mid-to-late shifts throughout latter part of the week (Thurs- Sun); schedule expectations: work minimum 45 hours per week; evenings, late-night, weekend, holiday shifts; schedule flexibility.
Now craft HTML.
We'll have sections:
About the role
... (the paragraph from ABOUT THE ROLE).
Responsibilities
- ... each duty.
Requirements
- ... combine qualifications, physical requirements, work environment.
Skills
- ... technical acumen, proficiency with MS Outlook, Excel, MS Teams, experience with ATS, familiarity with commercial convection ovens (plus).
Benefits
- ... benefits list.
Pay
- ... pay details.
Schedule
- ... schedule details.
Make sure not to include empty sections. All have content.
Now write the prose for About the role: The paragraph(s) from ABOUT THE ROLE: "As a Bakery Operations Manager at Insomnia Cookies, you’re not just managing a bakery. You’re building a team, creating the experience our guests come back for and owning the results of your business. You’re the leader, setting the standard
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, etc. Preserve all substantive info. Include a section only when posting has real specific content. Avoid filler like "commensurate with experience". So we need to extract sections: About the role (there is a heading "ABOUT THE ROLE:" and description). Responsibilities (Job Duties & Position Focus, also "WHAT YOU’LL DO:" with subcategories). Requirements/Qualifications (MINIMUM QUALIFICATIONS, also "What we seek:" maybe). Skills (maybe technical acumen). Benefits (Comp & Sweet Position Perks, also later "When you join Insomnia Cookies, you'll enjoy:" list). Pay (Comp & Sweet Position Perks includes "Competitive market base salary plus monthly bonus compensation package" and later "Competitive base pay plus quarterly performance bonus opportunity". So we have pay info. Schedule (Availability to work 2-3 mid-to-late shifts throughout latter part of the week (Thurs- Sun) etc). Also schedule expectations: "Bakery Operations Managers are expected to work a schedule that reflects the needs of their bakery including weekends and holidays as business needs require. Bakery Operations Managers work a minimum of 45 hours per week." So schedule section. We must not include sections with filler. Ensure we don't include sections like "Physical Requirements" unless we decide to include as maybe not required heading list; but headings allowed are only those listed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could map content accordingly. Physical Requirements could go under Requirements or Qualifications? Probably under Requirements. But we need to keep all substantive info. We can include physical requirements as part of Requirements (maybe as a list). Similarly Work Environment maybe under Requirements. We must not include EEO, legal, AI statement, etc. We need to output only HTML fragment, no markdown fences. Let's craft:
About the role
... (the paragraph from ABOUT THE ROLE section).
Responsibilities
We have Job Duties & Position Focus bullet list, and WHAT YOU’LL DO subcategories (Operational Execution, Guest Experience, Talent & Team Development, Leadership & Ownership). We can combine into a single- with items maybe grouping. But we need to preserve details. Could create
- ... each duty.
- maybe. But we must not create extra headings. Use
for prose; lists for duties. Thus for Responsibilities we can have a
- with each duty as
- . Include all bullet points from Job Duties & Position Focus and WHAT YOU’LL DO sections.
Let's extract:
Job Duties & Position Focus:
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
- Manage and audit inventory to maintain proper controls
- Create and execute fun, local marketing drops
- Create and drive in-store recognition programs/contests.
WHAT YOU’LL DO:
Operational Execution:
- Own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success
- Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution
- Own scheduling and labor execution, balancing the needs of your team with the needs of the business
- Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls
- Maintain strong operational routines and quickly address gaps when standards aren’t being met
Guest Experience:
- Bring our Always Warm promise to life, creating a bakery experience that feels welcoming, energetic, and unmistakably Insomnia
- Set the standard for genuine hospitality and coach your team to deliver friendly, fast, and memorable service on every shift
- Stay close to the guest experience, recognize opportunities to make it better, and take action when we miss the mark
Talent & Team Development:
- Hire, onboard, coach, and develop a strong team of Shift Leaders, Cookie Crew, and Delivery Drivers
- Create a culture where expectations are clear, great performance is recognized, and team members are supported and held accountable
- Provide consistent coaching and real-time feedback that helps your people grow and get better
- Develop Shift Leaders who can confidently lead great shifts, coach their teams, and solve problems
- Build a strong talent pipeline and create opportunities for team members to grow their careers with Insomnia
Leadership & Ownership:
- Take ownership of your bakery’s performance, knowing your sales and key performance measures and taking action to achieve your goals
- Understand what drives your business, identify opportunities, and turn them into action
- Lead with urgency, accountability, and consistency, especially during peak and late-night shifts
- Partner with your District Manager and field leadership to solve problems and continuously improve your bakery
- Build connections in your local community and execute local marketing activities that drive awareness, traffic, and sales
We can combine duplicates (inventory etc). Keep all.
Now Requirements/Qualifications: We have MINIMUM QUALIFICATIONS list and also "What we seek:" list.
MINIMUM QUALIFICATIONS:
- 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment
- Availability to work a schedule that reflects the needs of the bakery, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday)
- A hands-on, player-coach leadership style and willingness to jump in wherever your team and business need you
- A track record of hiring, coaching, developing, and retaining great teams
- A natural sense of hospitality and commitment to delivering an exceptional guest experience
- Strong business acumen and the ability to understand performance, set priorities, and turn goals into action
- Strong communication, organization, and problem-solving skills
- Comfort learning and using restaurant/retail technology and business systems
- Ability to obtain any required food safety certifications applicable to the location
- Ability to perform the essential functions of the position with or without reasonable accommodation
What we seek:
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
- Familiarity with using commercial convection ovens - a plus
We can combine and deduplicate. Also Physical Requirements and Work Environment could be part of Requirements.
Physical Requirements list:
- Stand and walk for extended periods of time, including up to 8 hours during a shift
- Frequently reach, bend, stoop, twist, kneel, and lift
- Lift, carry, push, and pull up to 30 pounds regularly
- Occasionally lift up to 50 pounds with assistance
- Use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems
- Safely operate bakery and kitchen equipment in accordance with company procedures
- Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
- Read order screens, reports, recipes, schedules, and safety information
- Communicate effectively with guests and team members in a fast-paced environment with frequent interruptions
- Ability to work nights and weekends
Work Environment:
- This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels.
- Evening, late-night, weekend, and holiday shifts are a regular part of the business.
- Bakery Operations Managers are expected to be actively engaged in bakery operations and able to perform the essential duties of bakery team members when needed.
We can include these as part of Requirements (maybe as a separate
- under Requirements). Or we could create a separate section but not allowed headings. So we incorporate into Requirements.
Skills: we have technical acumen etc. Could be under Skills heading.
Benefits: list from "Comp & Sweet Position Perks:" and later "When you join Insomnia Cookies, you'll enjoy:".
Comp & Sweet Position Perks:
- Competitive market base salary plus monthly bonus compensation package
- a $50.00 per month cellphone data plan stipend
- enrollment in our Cookie Jar deferred compensation program
- excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
- 401K with contribution match
- 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
- Enrollment in our Cookie College learning/training platform
- free cookies, awesome swag and so much more!
Later list:
- Competitive base pay plus quarterly performance bonus opportunity
- Monthly Cell Phone Stipend
- Early Wage Access (get paid the next day!)
- Employee discount (free cookies!)
- Career development and advancement opportunities as Insomnia continues to grow
- Comprehensive benefits (Medical, Dental, Vision) including 401k company match that begin 30-days after employment
We need to avoid duplication; combine.
Pay: we have competitive market base salary plus monthly bonus compensation package; competitive base pay plus quarterly performance bonus opportunity; $50 per month cellphone stipend; maybe also mention early wage access? That's not pay but benefit. We'll put pay details under Pay section.
Schedule: Availability to work 2-3 mid-to-late shifts throughout latter part of the week (Thurs- Sun); schedule expectations: work minimum 45 hours per week; evenings, late-night, weekend, holiday shifts; schedule flexibility.
Now craft HTML.
We'll have sections:
- ... each duty.
- ... combine qualifications, physical requirements, work environment.
- ... technical acumen, proficiency with MS Outlook, Excel, MS Teams, experience with ATS, familiarity with commercial convection ovens (plus).
- ... benefits list.
- ... pay details.
- ... schedule details.
About the role
... (the paragraph from ABOUT THE ROLE).
Responsibilities
Requirements
Skills
Benefits
Pay
Schedule
- . Include all bullet points from Job Duties & Position Focus and WHAT YOU’LL DO sections.
Let's extract:
Job Duties & Position Focus:
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
- Manage and audit inventory to maintain proper controls
- Create and execute fun, local marketing drops
- Create and drive in-store recognition programs/contests.
WHAT YOU’LL DO:
Operational Execution:
- Own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success
- Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution
- Own scheduling and labor execution, balancing the needs of your team with the needs of the business
- Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls
- Maintain strong operational routines and quickly address gaps when standards aren’t being met
Guest Experience:
- Bring our Always Warm promise to life, creating a bakery experience that feels welcoming, energetic, and unmistakably Insomnia
- Set the standard for genuine hospitality and coach your team to deliver friendly, fast, and memorable service on every shift
- Stay close to the guest experience, recognize opportunities to make it better, and take action when we miss the mark
Talent & Team Development:
- Hire, onboard, coach, and develop a strong team of Shift Leaders, Cookie Crew, and Delivery Drivers
- Create a culture where expectations are clear, great performance is recognized, and team members are supported and held accountable
- Provide consistent coaching and real-time feedback that helps your people grow and get better
- Develop Shift Leaders who can confidently lead great shifts, coach their teams, and solve problems
- Build a strong talent pipeline and create opportunities for team members to grow their careers with Insomnia
Leadership & Ownership:
- Take ownership of your bakery’s performance, knowing your sales and key performance measures and taking action to achieve your goals
- Understand what drives your business, identify opportunities, and turn them into action
- Lead with urgency, accountability, and consistency, especially during peak and late-night shifts
- Partner with your District Manager and field leadership to solve problems and continuously improve your bakery
- Build connections in your local community and execute local marketing activities that drive awareness, traffic, and sales
We can combine duplicates (inventory etc). Keep all.
Now Requirements/Qualifications: We have MINIMUM QUALIFICATIONS list and also "What we seek:" list.
MINIMUM QUALIFICATIONS:
- 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment
- Availability to work a schedule that reflects the needs of the bakery, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday)
- A hands-on, player-coach leadership style and willingness to jump in wherever your team and business need you
- A track record of hiring, coaching, developing, and retaining great teams
- A natural sense of hospitality and commitment to delivering an exceptional guest experience
- Strong business acumen and the ability to understand performance, set priorities, and turn goals into action
- Strong communication, organization, and problem-solving skills
- Comfort learning and using restaurant/retail technology and business systems
- Ability to obtain any required food safety certifications applicable to the location
- Ability to perform the essential functions of the position with or without reasonable accommodation
What we seek:
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
- Familiarity with using commercial convection ovens - a plus
We can combine and deduplicate. Also Physical Requirements and Work Environment could be part of Requirements.
Physical Requirements list:
- Stand and walk for extended periods of time, including up to 8 hours during a shift
- Frequently reach, bend, stoop, twist, kneel, and lift
- Lift, carry, push, and pull up to 30 pounds regularly
- Occasionally lift up to 50 pounds with assistance
- Use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems
- Safely operate bakery and kitchen equipment in accordance with company procedures
- Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
- Read order screens, reports, recipes, schedules, and safety information
- Communicate effectively with guests and team members in a fast-paced environment with frequent interruptions
- Ability to work nights and weekends
Work Environment:
- This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels.
- Evening, late-night, weekend, and holiday shifts are a regular part of the business.
- Bakery Operations Managers are expected to be actively engaged in bakery operations and able to perform the essential duties of bakery team members when needed.
We can include these as part of Requirements (maybe as a separate