Customer Operations

About the role

This position offers an opportunity to join a dynamic and innovative team at CPS America, a leading provider of reliable three-phase string inverters for C&I and utility-scale solar PV applications. The role is based in Somerville, NJ with potential for remote work.

Responsibilities

- Work closely with customers on product suggestions, interconnection applications, and technical support. - Collaborate with the product development team to ensure products meet required certifications. - Assist in managing and growing the Technical Support team. - Streamline legal processes, handle contracts, RFPs, NDA agreements, and terms and conditions. - Manage day-to-day functions, supporting IT and administrative requests. - Solve performance issues and ensure they are brought back to optimal levels. - Lead the Business Development team in integrating 3-phase string products into Utility-Scale sites. - Aid the sales team in expanding and maintaining the customer base, contributing to CPS America's exciting growth.

Requirements

- Bachelor's degree in Electrical Engineering, Physics, or a related field. - Minimum 3 years of experience in solar technology, preferably in inverters or related fields. - Strong understanding of electrical systems and power electronics. - Excellent communication and problem-solving skills. - Ability to work independently and as part of a team.

Qualifications

- Proficiency in Microsoft Office Suite. - Familiarity with industry standards and regulations. - Experience with project management tools and software.

Skills

- Strong analytical and troubleshooting skills. - Ability to work under pressure and meet deadlines. - Excellent interpersonal and communication skills.

Benefits

- Competitive salary commensurate with experience. - Comprehensive benefits package including health insurance, retirement plans, and paid time off. - Opportunities for professional development and career advancement. - Flexible work arrangements, including remote work options.

Pay

- Commensurate with experience.

Schedule

- Full-time, Monday through Friday, 9 AM to 5 PM.

Equal Opportunity Employer

CPS America is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.