Customer Operations Coordinator

About the role

The Customer Operations Coordinator plays a key role in supporting the Sales and Operations teams by ensuring accurate order processing, efficient communication, and smooth coordination between sales representatives, customers, and internal departments. This position is essential in maintaining order accuracy, supporting timely product delivery, and enhancing overall customer satisfaction within a manufacturing environment.

Minimum Qualifications

• Bachelor's degree in Business or a related field preferred.
• Proven experience in sales administration or a similar administrative role, preferably in a sales or operations environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work effectively under pressure in a fast-paced environment.

Preferred Qualifications

• Fluent in Mandarin.
• Experience in the manufacturing or distribution industry.
• Familiarity with ERP systems such as NetSuite.
• Experience supporting outside sales teams.
• Ability to work a flexible schedule when needed.
• Strong collaboration skills across cross-functional teams.

Skills

• Strong organizational and administrative skills to manage multiple sales orders and maintain accurate records.
• Proficiency in Microsoft Office tools, especially Excel, is essential for reporting and data management.
• Strong communication skills to coordinate effectively between sales teams, customers, and internal departments.
• The ability to prioritize tasks and adapt in a fast-paced environment is critical to ensuring timely order processing and customer satisfaction.
• Familiarity with ERP systems such as NetSuite ERP is a strong advantage, as it supports efficient order and inventory management.