Customer Operations Analyst

About the Role

We are looking for a detail-driven Customer Operations Analyst to manage customer orders from entry through fulfillment. This role plays a critical part in our day-to-day operations by ensuring orders are entered correctly, communicated clearly, and delivered on time. You’ll work closely with Sales, Operations, Warehouse, Shipping, and Logistics teams while serving as a key point of contact for customers.

What You’ll Do

• Accurately enter customer orders into the ERP system
• Review orders for completeness, pricing accuracy, availability, and ship dates
• Respond to customer questions and provide timely updates on order status or delays
• Cook up with sales, operations, warehouse, shipping, and logistics teams to ensure smooth fulfillment
• Investigate and resolve discrepancies, backorders, and special requests
• Generate order confirmations and required customer documentation
• Help improve order entry and fulfillment processes over time

What We’re Looking For

• Exceptional attention to detail and high-accuracy data entry skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced manufacturing environment
• Strong problem-solving skills and comfort working under pressure
• College degree and 3+ years of customer service or order management experience

Preferred Experience

• Comfort using AI tools to automate routine tasks, improve data accuracy, and support faster, more effective decision-making
• High-volume order entry in ERP/CRM systems (SAP, Salesforce, Oracle, etc.)
• Working with warehouse and logistics teams to resolve shipment or inventory issues
• Creating order confirmations, BOLs, and shipping documentation

Skills That Matter Here

• Data accuracy and organization
• Multitasking and time management
• Clear, professional customer communication
• Google Suite and order management systems