Customer Operations Analyst

Description

This position is responsible for auditing, cleansing, and updating the distributor end customer cross reference (PCR) to BD SAP customer accounts to support sales trace processing in an efficient and accurate manner for all US business segments.

This position is accountable to analyze reported mis-matches and data problems with PCR entries, to resolve issues by finding correct matches and updating the PCR in coordination with Customer Master Data Management (CMDM), Business Analytics, and Contract Operations teams.

Responsibilities include coordination of end customer account research and maintenance for all Top 12 Distributors as well as for reported issues from stakeholder teams.

Qualifications

• BA/BS required
• 2 years’ experience across customer account maintenance, master data governance, commercial contract and/or chargeback operations
• Experience in ERP (SAP / Vistex)
• Strong technical skills in MS Excel for comparison, matching, and analysis of customer data
• Experience with MS Access and / or Qlikview are very helpful
• Solid communication, team work, and status reporting skills
• Analytical problem solver with business acumen and understanding of customer data
• Able to evaluate key business drivers and develop clear solution recommendations
• Able to plan, organize, and manage work load and meet schedules with accurate results
• Able to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations