Customer Operations Analyst

About the role

The Customer Operations Analyst is part of Simpro’s Revenue Operations organization and plays a critical role in enabling data-driven decision-making across customer-facing teams. This role focuses on delivering trusted, actionable insights related to customer lifecycle performance, operational efficiency, and revenue outcomes.

Responsibilities

• Analyze customer and revenue data to support Customer Operations, RevOps, and go-to-market teams with clear, actionable insights.
• Build, maintain, and enhance operational dashboards and reports that track key customer lifecycle metrics (e.g., onboarding, adoption, retention, expansion).
• Partner with RevOps Data Engineering to ensure data pipelines, models, and definitions support reliable reporting and analysis.
• Ownt the accuracy and consistency of key Customer Operations metrics, ensuring alignment with RevOps and Finance definitions.
• Conduct ad hoc analyses to identify trends, drivers, and opportunities related to customer behavior, operational efficiency, and revenue performance.
• Translate business questions into structured analyses and clearly communicate findings to both technical and non-technical stakeholders.
• Support the certification and ongoing improvement of core operational dashboards used by customer-facing teams.
• Proactively identify data quality issues, metric inconsistencies, or reporting gaps, and collaborate with cross-functional partners to resolve them.
• Contribute to documentation of metrics, dashboards, and analytical assumptions to improve transparency and self-service reporting.

Requirements

• Bachelor’s degree in Business, Analytics, Economics, Computer Science, or a related field.
• Strong proficiency in SQL; experience querying large datasets in a cloud data warehouse (e.g., Google BigQuery) is highly preferred.
• Experience building dashboards and reports using modern BI tools (e.g., Looker, Tableau, Power BI, or similar).
• Solid analytical skills with the ability to collect, organize, analyze, and interpret complex datasets with high attention to detail.
• Strong business acumen and ability to connect data insights to operational and revenue outcomes.
• Clear written and verbal communication skills, with the ability to explain analytical findings to non-technical audiences.
• Comfort working cross-functionally and managing multiple priorities in a fast-paced environment.
• Experience in Revenue Operations, Customer Operations, SaaS, or subscription-based businesses is a plus.
• Familiarity with data modeling concepts, ETL processes, or Python is a plus but not required.

Qualifications

• None specified

Skills

• SQL
• Modern BI tools (e.g., Looker, Tableau, Power BI)
• Data modeling concepts
• ETL processes
• Python (not required)

Benefits

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards

Pay

• N/A

Schedule

• N/A

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments.