Customer Operation Account Manager

About the role

The Customer Operations Account Manager at AMD is responsible for managing operations between AMD and its customers. They build strong and sustaining relationships at operational and managerial levels within both organizations to manage expectations, improve operations, and resolve order, supply, delivery, forecast, and other operational issues.

Responsibilities

• Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)
• Manages business through all stages of the product lifecycle (NPI, EOL)
• Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)
• Manages Demand vs Supply profiles for AMD direct customers or distribution channel
• Maintains inventory and DOI to prevent incurring inventory cost to AMD
• Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis
• From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned
• Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
• Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
• Work collaboratively within the team to share best practices and remove obstacles for all
• Develop self, adopting new tools and processes to achieve goals, create new ways to enhance the organization’s capability
• Enable effective and efficient service through operational excellence and customer collaboration
• Provide leadership and collect feedback in the implementation of new processes in support of the strategy
• Engage with customers through quarterly business reviews and operational meetings
• Provide guidance and support on operational issue resolution
• Support customer operations through a high level understanding of business processes and procedures

Requirements

• Experience with Data Center customers preferred
• Strong Supply Chain knowledge
• Project management experience
• Possess understanding of business strategy and the ability to identify areas for process improvement
• Strong problem solving skills and the ability to implement solutions
• Able to write executive communications
• Strong oral and presentation skills, and is able to discuss operational concepts with customers, management, and team
• Ability to manage conflict internally and externally
• Experience in developing and strengthening customer relationships
• Strong analytical skills required, with the ability to manage cross-functional dependencies
• Ability to deal with uncertainty

Qualifications

• Bachelor's degree and/or equivalent industry-related experience

Benefits

AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.