Customer Onboarding Specialist

Responsibilities

• Lead end-to-end customer implementations from kickoff through go-live
• Configure the software to meet customer requirements, including integrations, workflows, and user settings
• Develop and manage implementation plans, timelines, and milestones
• Cook up and manage requirements gathering sessions with customer stakeholders
• Deliver live and recorded training sessions for customer teams
• Ensure customers understand product capabilities and how to use them effectively
• Identify opportunities to improve customer workflows and drive deeper product adoption
• Help define and improve implementation processes, templates, and tools

Requirements

• Excellent project management and organizational skills
• Prior experience working in a customer-facing role preferred
• Superior verbal and written communication skills with a keen attention to detail
• An analytical and process-oriented mindset
• A strong understanding of software systems, workflows, and integrations (APIs, SSO, data imports a plus)
• An active team player, self-starter, and multitasker who can quickly adjust priorities
• Experience working in a startup or fast-paced environment is a plus
• Must be at least 18 years old
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must pass a drug test and background check, to the extent permitted by law
• Must be able to work at our Salt Lake City HQ at least 3x/week

Qualifications

Full-time position.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Vision insurance
• AD&D insurance
• Paid vacation and sick time, commensurate with tenure
• Retirement plan with company match
• Onsite gym
• Historic downtown SLC office location
• Great access to the freeway, Trax, and FrontRunner
• Stocked kitchen with drinks and snacks

Pay

Competitive compensation offered.

Schedule

Full-time position.