Customer Experience Team Member

Responsibilities

• Attracts potential customers by answering product and service questions.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Solves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Presents product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications

• VRS customer service and/or product knowledge are helpful.
• Excellent phone skills.
• Ability to solve customers' problems.
• Strong English writing skills, excellent communicator.
• Cultural awareness of the deaf community and American Sign Language (ASL).
• Listening skills.
• Team player.
• Flexible work hours/days.

Position Details

We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!

ZP Better Together is an Equal Opportunity Employer.