Customer Experience Team

About the role

We're on the lookout for friendly, dependable, and detail-oriented individuals to join our customer experience team! This entry-level position is perfect for someone eager to jumpstart a career in the insurance industry. No prior insurance experience? No problem — we’ll teach you what you need to know.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and positive manner
• Aid policyholders with claim updates, coverage questions, and claims process
• Document all customer interactions accurately in our system
• Collaborate with internal teams to ensure customer issues are resolved efficiently
• Deliver top-tier service that builds customer loyalty and trust

What We're Looking For

• A high school diploma or equivalent required; some college is a plus
• Excellent communication skills — you know how to listen, empathize, and explain clearly
• A strong attention to detail and problem-solving skills
• Comfortable using basic computer programs and learning new software
• A team player who’s also self-motivated and able to work independently
• Prior customer service experience is helpful, but not required
• A willingness to pursue insurance licensing to expand your responsibilities and advance within the role

Why You'll Love Working Here

• Comprehensive on-the-job training — we set you up for success
• A supportive team environment that values growth and development
• Opportunity to grow within the company (we love to promote from within)