Customer Onboarding Intern

About the role

Smartly is excited to kick off applications for our Fall 2026 Internship Program! Are you interested in paid social advertising and helping customers successfully launch on a new technology platform? As a Customer Onboarding Intern at Smartly, you’ll gain hands-on experience supporting the team responsible for guiding new customers through their onboarding journey. You’ll work alongside our Onboarding Managers to create customer-facing materials, analyze campaign performance, build reporting views, and support campaign and feed setup. This is a great opportunity to strengthen your paid media and project-management skills while learning how a global technology company brings new customers onto its platform.

Responsibilities

• Assist Onboarding Managers with customer onboarding projects and day-to-day deliverables
• Create and update customer-facing presentations and onboarding materials
• Help build reporting views and organize performance data
• Support campaign analysis and identify key insights
• Assist with campaign and product-feed creation
• Track project timelines, deliverables, and follow-up items
• Collaborate with internal teams to help keep onboarding projects moving forward
• Support more advanced customer onboarding projects based on your paid media experience

Requirements

• A full-time senior, or recent graduate from an accredited four-year college or university
• Pursuing a degree in Marketing, Advertising, Business, Communications, or a related field
• Familiar with paid social advertising through coursework, internships, or professional experience
• Experienced with platforms such as Meta, TikTok, Pinterest, or Snapchat—preferred but not required
• Organized and interested in developing your project-management skills
• Comfortable working with data and creating presentations
• Detail-oriented, proactive, and eager to learn
• A strong communicator who enjoys collaborating across teams
• Legally authorized to work in the United States without sponsorship

Pay

This internship is paid at $20 per hour.

Schedule

Approximately 30 hours per week from October 6 through December 17,