Customer & Office Support Specialist (Columbia, MD)

About the role

Handle inquiries and provide product information to ensure excellent customer service.
Handle product returns, credits, and claims; ensure proper account crediting in accordance with Hiossen procedures.
Serve as the first point of contact for billing, shipment, and equipment repair/service inquiries; escalate and coordinate with HQ support departments as needed.

Responsibilities

• Order Processing & Inventory: Process daily product orders including pulling stock, scanning barcodes, and coordinating with the Sales team.
• Inventory Management: Coordinate and track branch warehouse inventory and stock records.
• Report Preparation: Prepare and submit reports as directed by the Regional Sales Director or Branch Manager.
• AIC & Event Support: Register attendees and assist with logistics for AIC seminars (Basic Implant Training) and promotional events. Arrange meals, refreshments, and documentation in conjunction with seminars and learning events. Provide and promote current ongoing AIC course and product promotion info during phone and email interactions with dentists and dental personnel.
• Office Administration: Manage office supplies and handle general office administrative duties including filing, correspondence, and scheduling. Work collaboratively with Hiossen Finance, Corporate, Branch, and Regional offices. Perform other related duties as assigned.

Requirements

Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products.
Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required.
Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.

Qualifications

• High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment.

Skills

• Must possess the ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities.
• Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
• Maintain product knowledge at all times.

Benefits

Medical and Dental insurance
Vision
100% Company sponsored
Basic Life Insurance and AD&D, 100% Company sponsored
Short Term and Long Term Disability Insurance, 100% Company sponsored
401(k) plan with a company match up to 5%

Pay

Hourly pay: $20 - $24/hr

Schedule

Not specified