Customer Manager, eCommerce

About the role

The eCommerce Customer Manager is a key part of our transformational journey to a digital-first organization, putting pet parents at the heart of everything we do. Reporting to the eCommerce Sales Director, you will manage a strategic customer relationship within our Sales Team, forecasting, creating and executing strategic sales initiatives, and maintaining strong operational control to ensure accurate forecasting with effective trade budget management. This is a customer-facing role owning the performance, partners, systems, workflows, and discipline that create mutual and sustainable growth across a multi-brand portfolio.

Requirements

• Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)
• 3+ years of relevant customer management experience
• Attention to detail and a fluent understanding of forecasting and budget management
• Effective communication skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders
• Strong analytic skills and ability to develop and influence customer strategies with simple stories

Responsibilities

• Relationship Management: Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning.
• Forecasting: Responsible for monthly forecasting Dog business, Risks & Opportunities, DMR Power Page, and Weekly Pacing updates.
• Budget Management: Work cross-functionally to optimize investment strategy, balance trade budget, and ensure accuracy of financial tools and reporting.
• Monthly Business Review: Owns agenda and guides design of standardized slides, presents periodic and full-year GSV and NSV performance vs plan.

Benefits

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry-competitive salary and benefits package, including company bonus.