Customer Logistics Manager - Dedicated Transportation

About the role

The Manager Customer Logistics will oversee the day-to-day operations within an assigned function and is responsible for all aspects of Operations and Account Management. This role focuses on leadership of direct reports and the attainment of daily operational goals within the assigned functional area. Ryder offers comprehensive training, professional development resources, and the stability of a Fortune 500 organization with over 85 years in business and 36,000 employees worldwide.

Responsibilities

• Customer service satisfaction and expectation management
• Staffing performance management and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Health and Safety Management
• State/Local/Federal regulations compliance
• Performs other duties as assigned

Skills

• Ability to work within international functional teams
• High-level analytical ability for unusual and difficult problems
• Demonstrated technical and professional skills in job-related area
• Off-shift support during critical customer network disruption or crisis
• Timely decision-making
• Strong oral and written communication skills
• Ability to create and maintain professional relationships at all organizational levels
• Ability to work independently and as a team member
• Flexibility and self-driven to excel in a fast-paced environment
• Capable of multi-tasking with excellent time management and organizational skills
• Detail-oriented with strong follow-up practices
• Proficiency in MS Office (Word, Excel, PowerPoint, and Access) – advanced required
• Advanced logistics industry knowledge
• Advanced knowledge and understanding of Customer/Company local and Federal regulations
• Intermediate fundamental knowledge of Supply Chain Management components
• Advanced strong knowledge of Manufacturing and Production

Qualifications

• High School diploma or GED required
• Bachelor’s degree in Business, Logistics, or Supply Chain preferred
• Two (2) or more years of relevant experience in supply chain, logistics, warehouse, or related industry required
• One (1) or more years of direct supervisory/leadership experience required

Benefits

• Comprehensive health and welfare benefits (medical, prescription, dental, vision, life insurance, and disability insurance options)
• Paid time off for vacation, illness, bereavement, family, and parental leave
• 401(k) savings plan with company match
• Discounted stock purchase options
• Performance-based annual cost-of-living increases
• Comprehensive training and professional development opportunities
• Additional day of Paid Time Off for Military Veterans

Pay

Salaried position with a minimum pay range of $65K and a maximum pay range of $75K. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.