Customer Logistics Manager - Dedicated Transportation

MOVE YOUR CAREER FORWARD WITH RYDER! Join one of the largest and most respected names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the world.

About the role

The Manager Customer Logistics will oversee the day-to-day operations within an assigned function and is responsible for all aspects of Operations and Account Management. This role focuses on leadership of direct reports and the attainment of daily operational goals within the assigned functional area. In addition to a comprehensive benefit package, Ryder offers comprehensive training, professional development, and the stability of a Fortune 500 organization with over 85 years of experience and 36,000 employees worldwide.

We seek candidates who align with our core values: Trust, Innovation, Expertise, Collaboration, and Safety. Embracing and utilizing technology is crucial. This role represents Ryder as a management and professional leader.

Responsibilities

• Customer service satisfaction and expectation management
• Staffing performance management and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Health and Safety Management
• State/Local/Federal regulations compliance
• Performs other duties as assigned
• Off-shift support in the event of critical customer network disruption or crisis

Skills

• Ability to work within international functional teams
• High-level analytical ability for unusual and difficult problems
• Demonstrated technical and professional skills in job-related area
• Makes decisions in a timely manner
• Strong oral and written communications skills
• Ability to create and maintain professional relationships at all organizational levels
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail-oriented with excellent follow-up practices
• Proficiency in MS Office (Word, Excel, PowerPoint, and Access) – advanced required
• Logistics industry knowledge – advanced required
• Knowledge and understanding of Customer/Company local and Federal regulations – advanced required
• Fundamental knowledge of Supply Chain Management components – intermediate required
• Strong knowledge of Manufacturing and Production – advanced required

Qualifications

• High School diploma or GED required
• Bachelor’s degree in Business, Logistics, or Supply Chain preferred
• Two (2) or more years of relevant experience in supply chain, logistics, warehouse, or related industry required
• One (1) year or more of direct supervisory/leadership experience required

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• 401(k) Savings Plan with company match
• Discounted stock purchase options
• Performance-based annual cost-of-living increases
• Comprehensive training and professional development opportunities
• Additional day of Paid Time Off for Military Veterans

Pay

The compensation offered may be influenced by relevant experience, education, work location, market data, internal equity, and other factors. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.