Customer Logistics Manager

If you are up to the challenge, join one of the largest and most respected names in logistics, transportation, fleet maintenance, and supply chain services in the world.

About the role

The Manager, Customer Logistics oversees day-to-day operations within an assigned function and is responsible for all aspects of operations and account management. This role focuses on leadership of direct reports and attainment of daily operational goals within the assigned functional area.

Responsibilities

• Customer service satisfaction and expectation management
• Staffing performance management and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Health and Safety Management
• State/Local/Federal regulations compliance
• Performs other duties as assigned

Requirements

• High school diploma or GED required; Bachelor’s degree in Business, Logistics, or Supply Chain preferred
• Two (2) or more years of relevant experience in supply chain, logistics, warehouse, or related industry
• One (1) or more years of direct supervisory or leadership experience
• Proficiency in MS Office (Word, Excel, PowerPoint, and Access) – advanced level required
• Advanced logistics industry knowledge
• Advanced knowledge and understanding of customer/company local and federal regulations
• Intermediate fundamental knowledge of Supply Chain Management components
• Advanced strong knowledge of manufacturing and production
• Ability to work within international functional teams
• High-level analytical ability for unusual and difficult problems
• Demonstrated technical and professional skills in job-related area
• Off-shift support in the event of critical customer network disruption or crisis
• Timely decision-making
• Strong oral and written communication skills
• Ability to create and maintain professional relationships at all organizational levels
• Ability to work independently and as part of a team
• Flexibility to operate in a fast-paced environment and self-driven to excel
• Capable of multitasking with excellent time management and organizational skills
• Detail-oriented with strong follow-up practices
• Commitment to Ryder’s core values: Trust, Innovation, Expertise, Collaboration, and Safety
• Ability to embrace and utilize technology as part of daily routine

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan with company match
• Discounted stock purchase options
• Performance-based annual cost-of-living increases
• Comprehensive training and professional development opportunities
• Regional and local Ryder resources for support and growth
• Additional day of Paid Time Off for Military Veterans

Pay

Salaried position with a pay range of $60,000 – $70,000 annually. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.