Customer Logistics Manager

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the world.

About the role

Under the responsibility of the Manager, the Customer Logistics Supervisor supervises, coordinates, and oversees logistics operations while providing coaching, development, and training to staff. The successful candidate will recommend improvements to facility, equipment, machinery, and processes, ensure staff performance meets standards, and drive progress toward business objectives.

Responsibilities

• Supervise, coordinate, and oversee day-to-day logistics operations.
• Plan and review logistics processes in collaboration with the Logistics Manager to meet company standards and customer service specifications.
• Establish work schedules and procedures, coordinating worker activities to ensure optimal shift/team logistics.
• Accountable for site Key Performance Indicators (KPIs).
• Collaborate with customers on all aspects of operations.
• Conduct regular team and individual meetings to monitor progress, track performance, coach, counsel, and recognize successes.
• Cultivate team spirit through Diversity and Inclusion initiatives and promote cooperation by improving internal processes.
• Carry out performance evaluations, recommend performance awards, merit increases, and address performance issues through corrective action or disciplinary processes.
• Understand labor agreements and maintain positive labor relations.
• Implement health, safety, and security initiatives, ensuring adherence to company rules and policies.
• Provide orientation, information, technology, and materials necessary for employees and Lead Hands to perform their jobs.
• Perform other duties as assigned.

Skills

• Instills commitment to organizational goals.
• Strong planning and results-oriented skills.
• Effective leadership and motivating skills.
• Strong verbal and written communication skills.
• High degree of initiative and ability to work independently or as part of a team.
• Flexibility to operate in a fast-paced environment and self-driven to excel.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail-oriented with strong follow-up practices.
• Ability to create and maintain professional relationships at all organizational levels.

Qualifications

• High School diploma or GED required.
• One (1) year or more experience in transportation, warehouse, or distribution environment preferred.
• Zero to one (1) year of direct supervisory/leadership experience required.
• DOT Regulated: No.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with company match.
• Discounted stock purchase options.
• Performance-based annual cost-of-living increases.
• Comprehensive training and professional development opportunities.
• Regional and local Ryder resources for support and growth.
• Stability of a Fortune 500 organization with over 85 years in business and 36,000 employees worldwide.
• Additional day of Paid Time Off for Military Veterans.

Pay

Salaried position with a minimum pay range of $65,000 and a maximum pay range of $75,000. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.