Customer Line Ferry Flight Manager

About the role

Airbus Americas, Inc is looking for a Customer Line Ferry Flight Manager to join our team based in Mobile, AL. Responsible for ensuring that quality service and hospitality is provided to Airbus customers while they are in Mobile at the time of aircraft delivery up to and including the ferry flight. Responsible for all types of activities leading to an efficient and successful ferry flight departure of a newly delivered aircraft to the customer from Mobile to its final destination.

Responsibilities

• Liaises with customers well before aircraft delivery on all matters related to travel and accommodation plans (including hotel and rental car bookings).
• Prepares and arranges customers' office assignment, IT/wifi access, parking passes, and all required services during customers' stay at the Delivery Center.
• Establishes site clearances with Security functions for an effective and smooth customer/visitors check‑in process.
• Compiles and dispatches the customer's arrival notification to all applicable departments within Airbus Mobile.
• Provides a safety briefing with required paperwork to customers at the time of their arrival and ensures that health and safety obligations are adhered to.
• Prepares and dispatches in a timely manner the Delivery Information Sheet (CDT) to customers and internal organizations.
• Supports collecting pilot CAF information for TSA clearance for dispatch team.
• Attends customer welcome meeting on day 1 of delivery, continues to host customer delivery team onsite until final departure of ferry flight.
• Plans and coordinates customer lunches according to the weekly delivery schedule.
• Supports the Transfer of Title process, if needed.
• When requested, organizes and coordinates special events for VIP visitors/customers.
• Arranges with the customer/operator all details required by Airbus to prepare for the ferry flight departure.
• Conducts a Ferry Flight Meeting with customer/operator, Dispatch Office and all required Airbus departments at start of customer ground checks to arrange ferry flight departure and subsequent flight routing.
• In case of departure delays, ensures information flow to all affected organizations and coordinates new departure slots with them.
• Coordinates catering, fueling, aircraft servicing and pushback for departure with all involved departments on a timely basis.
• Supports customer fueling requirements for departure, including SAF process adherence.