Customer Integration Specialist

Koch · Green Bay, WI · 1 mo ago

On-siteInformation TechnologyFull-time

About the Team

We play a crucial role in ensuring seamless collaboration and alignment across various integrations and processes within the organization. We partner with internal and external customers to provide quality integrations, secure & reliable connectivity, and deliver best-in-class customer experience by flawless connections that allow our customers to be connected to all our global TMS capabilities. Our efforts help KBX maintain a cohesive and unified technological ecosystem, facilitating better implementations and good customer experience.

What You Will Do

Lead customer integration initiatives, including setting customer expectations and coordinating integration activities with external/internal customers and internal tech teams
Collaborate with customer technical teams to understand their integration requirements and provide tailored integration solutions to our KBX Modern Technology Standards
Conduct integration mapping and perform integration testing on files to ensure data accuracy and integrity
Act as a subject matter expert for B2B customer integrations, providing guidance and support to customers and internal teams
Identify and troubleshoot technical integration challenges, collaborating with B2B and KBX Product Teams to find effective solutions
Provide clear and consistent communication to customers throughout the integration process
Develop user stories, participate in daily standups, and collaborate in backlog refinement sessions to ensure requirements are clearly defined and prioritized
Document integration components, processes, and procedures to ensure clarity and consistency with internal and external customers
Utilize Dev/Ops and other tools to accurately track and manage integration progress
Leverage various tools in the integration process, i.e. Postman, Lucid, etc
Develop customer current and future state process flows in collaboration with Customers, Developers and Platform Teams
Travel 10% expected

Who You Are (Basic Qualifications)

Experience in customer integration or customer implementations
Experience working with APIs, REST services, JSON, XML, EDI, or other data exchange technologies
Experience gathering and documenting business, process, data, or technical requirements
Experience creating process maps, workflow diagrams, or business documentation
Experience writing user stories, acceptance criteria, and technical requirements
Experience supporting testing activities, including integration testing, system testing, or user acceptance testing
Experience using Azure DevOps or Jira or Postman or Lucidchart or Visio

What Will Put You Ahead

Bachelor's degree in Computer Science or Management Information Systems
Experience supporting Transportation Management System integrations
Experience working cross functionally with internal and external stakeholders
Experience in Transportation Operations
Experience conducting B2B integrations

Benefits