Customer Integration Specialist

About the role

We are seeking a highly motivated and detailed-oriented Customer Integration Specialist to join our B2B Team within KBX Technology Solutions. The ideal candidate will possess a deep understanding of application integration principles, exceptional problem-solving skills, and experience collaborating with external and internal customers. The ideal candidate should communicate well, be a proactive problem-solver, and be passionate about delivering exceptional customer service.

Our Team

We play a crucial role in ensuring seamless collaboration and alignment across various integrations and processes within the organization. We partner with internal and external customers to provide quality integrations, secure & reliable connectivity, and deliver best-in-class customer experience by flawless connections that allow our customers to be connected to all our global TMS capabilities. Our efforts help KBX maintain a cohesive and unified technological ecosystem, facilitating better implementations and good customer experience.

What You Will Do

• Lead customer integration initiatives. This includes setting customer expectations and coordinating integration activities with external/internal customers and internal tech teams.
• Collaborate with customer technical teams to understand their integration requirements and provide tailored integration solutions to our KBX Modern Technology Standards.
• Conduct integration mapping and perform integration testing on files to ensure data accuracy and integrity.
• Act as a subject matter expert for B2B customer integrations, providing guidance and support to customers and internal teams.
• Identify and troubleshoot technical integration challenges. Collaborate with B2B and KBX Product Teams to find effective solutions.
• Provide clear and consistent communication to customers throughout the integration process.
• Develop user stories, participate in daily standups, and collaborate in backlog refinement sessions to ensure requirements are clearly defined and prioritized.
• Document integration components, processes, and procedures to ensure clarity and consistency with internal and external customers.
• Utilize Dev/Ops and other tools to accurately track and manage integration progress.
• Leverage various tools in the integration process, i.e. Postman, Lucid, etc.
• Develop customer current and future state process flows in collaboration with Customers, Developers and Platform Teams.
• Travel 10% expected.

Who You Are (Basic Qualifications)

• Experience in customer integration or customer implementations.
• Experience working with APIs, REST services, JSON, XML, EDI, or other data exchange technologies.
• Experience gathering and documenting business, process, data, or technical requirements.
• Experience creating process maps, workflow diagrams, or business documentation.
• Experience writing user stories, acceptance criteria, and technical requirements.
• Experience supporting testing activities, including integration testing, system testing, or user acceptance testing.
• Experience using Azure DevOps or Jira or Postman or Lucidchart or Visio.

What Will Put You Ahead

• Bachelor's degree in Computer Science or Management Information Systems.
• Experience supporting Transportation Management System integrations.
• Experience working cross functionally with internal and external stakeholders.
• Experience in Transportation Operations.
• Experience conducting B2B integrations.

Benefits

• Medical, dental, vision, flexible spending and health savings accounts.
• Life insurance, ADD, disability.
• Retirement, paid vacation/time off, educational assistance.
• May also include infertility assistance, paid parental leave and adoption assistance.

Pay

Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.