Customer Intake Specialist - Extended Coverage Representative

Tasks

• Maintain oversight of various communication queues throughout the day for intake communications: new orders, updates to existing customer records, service cancellations, etc.
• Read and assess communication critically to determine appropriate actions or data entries into the company database.
• Navigate healthcare portals and online resources as needed to gather specific information for processing new orders.
• Identify and address missing or incorrect information, making necessary corrections and processing orders accordingly.
• Edit existing customer records and cancel service when required.
• Handle incoming calls and emails, addressing customer inquiries and requests.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship.
• Minimum associate degree in a healthcare-related field preferred.
• Proficiency in Microsoft Office suite of applications.
• Must be able to type at least 40 WPM.
• Complete daily tasks assigned.
• Show attention to detail and organizational skills.
• Adapt to changes and work effectively as part of a team.

Behavioral Requirements

• Intelligent individual with excellent oral and written communication skills.
• Critical thinker capable of identifying missing or incorrect information.
• Accurate and organized with heavy data entry.
• Friendly and professional phone demeanor.
• Team player with strong interpersonal skills.
• Punctual and reliable with a professional appearance and demeanor.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retail Plan (401k)