Customer Insights Analyst
About the role
A Customer Insights Analyst at Sparkbit360 will work directly on decision-ready analysis in support of marketing and public-relations strategy, campaigns, content, brand storytelling, creative execution, client service, and performance insight. The role focuses on customer insights analytical review within brand campaign operations to surface incomplete information before it becomes downstream rework.
What helps you succeed
- Use Data Reconciliation and PR Campaign Support confidently when carrying out customer insights analytical review within brand campaign operations.
- Apply Data Analysis without losing track of exceptions, owners, or deadlines tied to customer insights analytical review.
- Document Spreadsheet Analysis decisions clearly so another teammate can follow the reasoning behind customer insights analytical review.
- Use sound judgment around Data Visualization, especially when customer insights analytical review requires escalation instead of assumption.
Responsibilities
- Maintain the Customer Insights Analyst workflow by helping the team document calculations and assumptions.
- Track the workflow by translating findings into practical next actions.
- Own the workflow by validating source data before analysis.
- Coordinate the workflow by building reports around clearly defined metrics.
- Review the workflow by investigating anomalies instead of masking them.
How success shows up
Quality is visible when decision-ready analysis is accurate enough for others to act on and unresolved items are documented rather than guessed. Success is measured through customer insights analytical review within brand campaign operations.
Employment Overview
Full-time, associate-level position. 100% remote within the United States. Remote execution is complete only when customer insights analytical review leaves decision-ready analysis accurate, secure, traceable, and ready for the next authorized teammate.
Pay
Base salary: $44,000–$66,000 per year.