Customer Insights Analyst

About the role

Novra Corp is seeking a Customer Insights Analyst for hands-on work centered on decision-ready analysis and the day-to-day demands of strategic marketing, communications, campaigns, research, content, client coordination, and execution. The practical outcome is dependable decision-ready analysis: clean records, explicit ownership, timely escalation, and fewer downstream fixes. For Novra Corp, that result is measured through customer insights analytical review within strategic marketing operations.

Responsibilities

What You Will Own:

• Review the Customer Insights Analyst workflow at Novra Corp by helping the team document calculations and assumptions.
• Maintain the Customer Insights Analyst workflow at Novra Corp by helping the team translate findings into practical next actions.
• Track the Customer Insights Analyst workflow at Novra Corp by helping the team validate source data before analysis.
• Own the Customer Insights Analyst workflow at Novra Corp by helping the team build reports around clearly defined metrics.
• Coordinate the Customer Insights Analyst workflow at Novra Corp by helping the team investigate anomalies instead of masking them.

Qualifications

• Use Brand Intelligence Support and Campaign Research confidently when carrying out customer insights analytical review within strategic marketing operations.
• Apply Data Quality without losing track of exceptions, owners, or deadlines tied to customer insights analytical review within strategic marketing operations.
• Document Metrics Tracking decisions clearly enough that another teammate can follow the reasoning behind customer insights analytical review within strategic marketing operations.
• Use sound judgment around Exception Analysis, especially when customer insights analytical review within strategic marketing operations requires escalation instead of assumption.

Work Arrangement

Full-time, associate level position. 100% remote within the United States.

Pay

Base salary: $44,000-$66,000 per year.