Customer Insights Analyst
About the role
As a Customer Insights Analyst, you will leverage data to drive meaningful business decisions and improve customer outcomes. In this role, you'll analyze claims and customer data to uncover trends, generate actionable insights, and support strategic initiatives across the organization.
Responsibilities
- Analyze claims data from various sources to identify trends and patterns
- Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
- Create reports and presentations to communicate findings to stakeholders
- Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
- Conduct ad hoc analysis as needed to support client needs
- Configure and maintain automated file feeds to outside entities
- Determine rates for new and existing accounts based upon census, claims and other group information available
- Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
- Follow process outlined by team to ensure product and rating process and guidelines are followed
- Identify systems issues and work with system staff and management through to resolution
- Perform testing for annual formula updates and/or as needed for system upgrades and changes
- Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
Requirements
You'll bring:
- A Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
- Strong analytical skills (SQL a plus)
- Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
- Strong communication skills, both written and verbal
- Ability to work independently and collaboratively in a team environment
- Strong attention to detail and ability to manage multiple projects simultaneously
- Strong time management skills, attention to deadlines
- Familiarity with health care industry desired
Qualifications
You'll bring:
- A Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
- Strong analytical skills (SQL a plus)
- Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
- Strong communication skills, both written and verbal
- Ability to work independently and collaboratively in a team environment
- Strong attention to detail and ability to manage multiple projects simultaneously
- Strong time management skills, attention to deadlines
- Familiarity with health care industry desired
Skills
The ideal candidate will possess:
- Strong analytical skills
- Experience with data visualization tools
- Strong communication skills
- Attention to detail
- Time management skills
- Familiarity with health care industry
Benefits
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
Pay
$69,383.00-$92,279.00
Schedule
Hybrid