Customer Insights Analyst

About the role

This Customer Insights Analyst role operates within Brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support. The position focuses on delivering reliable customer insights through data and reporting, ensuring decisions reflect the actual operating environment across these areas.

Responsibilities

• Review customer insights with dashboard reporting, ensuring visible source, owner, status, and next action for each checkpoint within brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support.
• Document branding role activities with status tracking, maintaining traceability and clarity for customer insights analysis.
• Maintain data validation and deadline management, ensuring accuracy and timeliness in reporting.
• Reconcile documentation with reporting to ensure consistency and reliability of customer insights.
• Coordinate quality control and workflow management, surfacing unresolved items and preventing downstream rework.

Decision Pattern & Quality Standard

Strong customer insights analysis ensures data and reporting reliability under the demands of brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support. Work must be traceable, unresolved items must have owners, and repeated errors must be addressed before they impact downstream processes.

Success Profile

• Use Elevare Branding Workflow Context and Data Analysis confidently to support brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support.
• Apply data accuracy without losing track of evidence or deadlines in the customer insights workflow.
• Document process compliance and issue escalation decisions to maintain clarity in reasoning.
• Exercise judgment in follow-up, especially when insights depend on external confirmation rather than assumptions.
• Ensure role-specific handoffs combine documentation, cross-functional coordination, and customer insights analysis; work remains open until signals are current.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $50,000–$75,000 per year.