Customer & Health Services Representative

Description

The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally, positioned along the Gulf Coast. The Customer & Health Service Representative plays a critical role in supporting training, customer service, and occupational health services across the organization.

Essential Job Responsibilities

• Training & eLearning Support:

  • Open or close eLearning lab daily; maintain cleanliness and inventory.
  • Check in trainees, verify identification, and launch courses or exams.
  • Proctor trainees and enforce testing protocols and company policies.
  • Aid Safety Instructors with classroom setup, material inventory, and testing procedures.
  • Report course discrepancies and unethical behavior to management.

• Customer Service & Scheduling:

  • Greet and process trainees, verify credentials, and issue badges.
  • Handle fax registrations, payments, and course requirement confirmations.
  • Use custom software applications for scheduling and trainee management.
  • Respond to customer inquiries and assist other departments during peak periods.

• Occupational Health Services:

  • Administer respirator fit tests, audiometric tests, drug/alcohol screenings, and pulmonary function tests.
  • Calibrate, inspect, and maintain testing equipment per manufacturer guidelines.
  • Ensure confidentiality of customer data and compliance with CFR standards.
  • Disinfect and inspect equipment after each use.
  • Respond to after-hours calls and support medical services as needed.

Preferred Skills & Qualifications

• Strong customer service and communication skills (written and oral).
• Ability to work independently and adapt to varied environments.
• Proven decision-making under pressure and attention to detail.
• Willingness to cross-train and assist other departments.
• Ability to learn and use custom software applications.

Requirements

• High school diploma or GED.
• Entry-level proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.
• Basic knowledge of computer hardware and software.
• Willingness to travel and work at different locations as needed.
• Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated timeframes.

Physical Demands

• While performing the duties of this job, the employee is regularly required to read, talk or hear.
• The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl.
• The employee occasionally lifts and/or moves up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• This job is typically in a training lab or clinic like office environment and will also require travel as needed.

Reasonable Accommodations

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reporting Responsibilities

The Customer & Health Services Representative reports directly to the supervisor of operations. This position does not have direct reports.