Customer Growth Manager II (Sales)

About the role

Own the customer relationship and the revenue outcome from RFQ through purchase order for an assigned set of accounts. Convert quotes into orders, reactivate lapsed demand, uncover share growth opportunities, and feed accurate demand signal back into the business so Central stocks and prices the right parts. This is a customer support and engagement role with revenue targets. You will work alongside Regional Sales Managers, distributors, and manufacturer representatives to grow your assigned accounts.

Essential Duties & Responsibilities

• Pre-Sale Responsibilities:
  • Own RFQ intake and discovery to confirm part/revision, requirements or specifications, quantities, need-by dates, and decision timelines.
  • Prepare and deliver accurate quotes and re-quotes; coordinate internally to resolve pricing, lead time, and technical questions.
  • Execute disciplined quote follow-up to drive quote-to-PO conversion and reduce quote aging or expiration.
  • Demand recovery and expansion. Re-engage stalled and lapsed demand, and identify opportunities to increase share during discovery and follow-up.
  • Maintain accurate opportunity and account records including stage, next steps, timing, and customer communication.
  • Execute assigned outbound prospecting or lead management campaigns as needed to support growth and territory development.
• Post-Sale Responsibilities:
  • Process purchase orders, order acknowledgments, changes, cancellations, and returns/RMAs with speed and accuracy.
  • Cook up and deliver on-time shipment, and provide proactive status, ETA, and risk communication to customers.
  • Resolve post-sale issues through closure, including delivery discrepancies, documentation requests, and credits or returns, and prevent escalations through early intervention.
  • Manage post-PO requests end-to-end, prioritizing urgent items and escalating early with context when risk is identified.
  • Maintain accurate system records for orders, cases, and customer requests to ensure visibility and accountability.
• Shared & Operational Responsibilities:
  • Maintain strong working relationships with customers, distributors, manufacturer representatives, and Regional Sales Managers.
  • Possess and communicate a thorough understanding of Central’s products, pricing, and market conditions.
  • Enter and maintain quotations, design wins, point-of-sale data, and customer activity in AS/400 and related systems.
  • Aid customers with product information, technical inquiries, engineering requests, and quality complaints using established systems.
  • Contribute to the automation of the quoting process and the broader modernization of Central's commercial systems.
  • Manage organized electronic and paper records related to customer and distributor activity.
  • Prepare activity and performance summaries for leadership, including trends, opportunities, and issues.
  • Follow documented work instructions (CWIs), quality policies, and company processes.
  • Promote teamwork, professionalism, and continuous improvement.

Tools

• Use Salesforce as the system of record for opportunities, quotes and accounts.
• Work with quoting and analytics tools through AEM's Commercial Operating System.
• Work with the AS/400 ERP that we are actively modernizing.
• Comfort with data and a willingness to help build better tools matter more here than experience with any single platform.

Organizational Overview

AEM, headquartered in San Diego, California, is a portfolio company of Industrial Growth Partners (IGP), a private equity firm focused exclusively on middle-market industrial manufacturing and niche services businesses. Through its industry leading brands AEM, Renaissance Electronics, and Central Semiconductor, AEM serves niche applications across a diverse array of attractive markets including satellite, aerospace, defense, industrial, medical, EV/Battery, and telecom. AEM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requirements

• Minimum Qualifications: Required High school diploma or general education degree (GED); and Associate’s Degree or equivalent experience Five years minimum related customer relationship management experience; or equivalent combination of education and experience.
• Preferred: Seven to ten years plus customer relationship management experience; Bachelor’s degree (BS or BA) from a four-year college or university; Experience with discrete semiconductors/electronic components; Experience with CRM and ERP systems, Salesforce and AS/400 preferred. Comfort learning new tools matters more than experience with any single platform, as we are actively modernizing our commercial systems.