Customer Growth Manager

Location: Metro-Atlanta, Georgia or Twin Cities, Minnesota. You must be eligible to work in the USA.

About the role

We are looking for an experienced Customer Growth Manager to join the Raspberry Pi Foundation's US team. Reporting to the Senior Customer Success Manager, you'll help increase the reach and impact of our educational products and programs across the US. You will be responsible for building relationships with education leaders and turning their interest in our work into meaningful partnerships. Because our resources are free, this is not a traditional sales role. You will understand what school districts are trying to achieve, show how our programs can support their goals, and help them take the steps needed to get started.

Our work with US school districts is growing, and you'll help shape how we identify and engage new school district partners and move them from initial interest to onboarding. You'll work closely with colleagues across Customer Success, Marketing, Learning, Product, and Operations. Initially, your focus will be customer acquisition, warm-lead conversion, and early-stage district engagement, with opportunities to support more of the onboarding and renewal as the role evolves.

We're looking for someone who understands how decisions get made in US school systems and enjoys turning conversations into action. You'll be a confident relationship-builder, comfortable working towards ambitious goals, and motivated by the opportunity to use your growth and partnership skills to help more educators and young people access high-quality computing and AI education.

We work hard to make sure that the Foundation is a place where everyone is supported to do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we'll make it work for you, and you can be confident that you'll be joining an exceptional team of people who care about our mission and each other.

Responsibilities

• Identify and engage school districts, building a strong pipeline through targeted outreach, networking, conferences, and referrals
• Build relationships with district leaders, understand their priorities, and guide them from initial interest to commitment
• Develop and deliver a smooth customer journey from lead generation through to onboarding, with collaboration with Marketing, Customer Success, Learning, Product, and Operations
• Initiate district data privacy agreement processes, ensuring a smooth handoff to the Customer Success team
• Maintain accurate customer and pipeline information in Salesforce, using data to track progress and work towards agreed acquisition and growth goals
• Represent the Foundation at conferences, district meetings, and other external events, clearly communicating our mission and the value of our programs

Requirements

We recognise that everyone has the potential for growth. We welcome applications from candidates who can demonstrate that they have some, but not necessarily all, of the experience and personal attributes listed here.

• Experience in customer growth, partnerships, business development, or a similar role, ideally within K-12 education or edtech
• A good understanding of US school systems and how districts make decisions about new programs, products, or resources
• A track record of working toward measurable growth, acquisition, partnership, or customer success goals
• Highly organized and proactive, with experience managing multiple customers and workstreams at different stages
• A clear and confident communicator, comfortable engaging with educators, school leaders, and district decision-makers. Skilled in using data and feedback to understand customer needs and improve conversion
• Experience using a CRM (e.g. Salesforce) to track relationships, activity, and progress
• A strong alignment with the Foundation's mission and values, particularly around educational equity and access

About Us

The Raspberry Pi Foundation is an independent nonprofit with a global mission to enable young people to realize their full potential through the power of computer science and digital technologies. In the US we operate through Raspberry Pi Foundation North America which is a registered 501(c)(3) organization.

We empower schools to teach computing and AI literacy through free curricula, classroom resources, purpose-built software tools, and professional development for teachers. We inspire young people to become tech creators through the world's largest networks of coding clubs. We undertake original research that informs our work and which we use to advance the field of computer science education more broadly. All of our resources and learning experiences are available for anyone to use at no cost. We are particularly focused on creating opportunities for young people who experience educational disadvantage and those who come from backgrounds traditionally underrepresented in technology industries.

Over the past decade, we have supported hundreds of thousands of educators and tens of millions of students. We have teams in six countries (India, Ireland, Kenya, South Africa, the UK and US) and partnerships with mission-aligned non-profit organisations in over 60 countries. We are at the forefront of the global educational movement to expand access to computer science education and AI literacy. You can learn more about our work in our latest Annual Report.

Pay

$72,000 - $78,000 per year (full-time equivalent, dependent on experience).

Schedule

Permanent role available on a full-time, part-time, or flexible basis.

Benefits

• Paid time off: In addition to public holidays, full-time employees in the US receive 15 days of paid time off, plus 3 additional days of paid time off for the company-wide closure at the end of each year.
• Retirement Savings Plan (401)(k): We match 100% of employee contributions up to the first 5%.
• Private Healthcare: We provide private healthcare (including dental and vision) for you and for your dependents through United Healthcare and Guardian.
• Flexible working: We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life.
• Support for parents and carers: We provide generous family leave and flexibility for parents and carers.
• Group term life insurance & disability insurance: We provide insurance and income protection schemes to provide peace of mind for you and your family.
• Investing in learning and development: We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees.