Customer Fulfillment Representative

Role Overview

iNRCORE Group is seeking a Customer Fulfillment Representative to support customer engagement, account management, and internal coordination to drive revenue growth at their PPI facility in Huntington, NY. This role is critical to the success of PPI and involves receiving & shipping product, preparing and issuing customer quotes, confirming and processing orders, rescheduling, and providing responsive customer service.

Responsibilities

• Serve as a key point of contact for customers, ensuring accurate order fulfillment, timely communication, and support throughout the sales process.
• Receive parts from manufacturers and process documentation in ERP system.
• Allocate parts to orders, coordinate and adjust orders as needed to meet customer demands and requests.
• Communicate with internal teams to ensure customer requirements and delivery expectations are met.
• Identify and collaborate on change orders to meet customer demand internally with team members.
• Ensure compliance with export regulations and government/military contract requirements as instructed.
• Apply high attention to detail in reviewing orders to ensure accuracy and efficiency.
• Coordinate and respond to customer requests for price and delivery quotations, ensuring margin targets are met.
• Prepare and deliver accurate quotes and proposals and follow up to secure new orders.
• Process customer orders and maintain up-to-date account information in CRM tools.
• Expedite orders with suppliers when necessary.
• Support outside sales representatives with information and leads.
• Respond promptly to customer inquiries and resolve issues professionally both verbally and via email.

Requirements

• Bachelor’s Degree in Business, or equivalent work-related experience (High School Diploma minimum; BA preferred).
• Minimum of 5 years of experience in customer facing shipping position(s) & customer service, preferably in electronic components or manufacturing.
• Strong understanding of electronic components and familiarity with defense, aerospace, and high-reliability markets.
• Excellent communication skills (oral and written) and strong interpersonal skills.
• Proficiency in shipping software, preferably Starship.
• Proficiency in Microsoft Office Suite and CRM tools.
• Excellent attention to detail and organizational skills, identifying issues, adjusting changes, and pivoting to different demands as they arise.
• Ability to manage multiple accounts, prioritize effectively, and meet deadlines.
• Positive and professional attitude with strong problem-solving skills.
• Ability to work independently and as part of a team.
• Some knowledge of compliance requirements for government and military contracts, including export regulations.

Qualifications

• Qualifying annual bonuses
• Health, Dental, and Vision Benefits
• Elective Flexible Spending and Dependent Care Accounts
• Company paid and elective buy-up Life & AD&D Insurance
• Company paid Short-Term Disability and Elective Long-Term Disability
• Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage
• 401(k) Retirement Savings Plan with qualifying Company match
• Company paid mental health and Employee Assistance Program (EAP)
• Paid Holidays and paid time off (PTO)
• Employee Discount Program (LifeMart via ADP)