Customer Fulfillment Rep

Company Overview

Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Summary

The Customer Fulfillment Representative will serve as the interface between the company and customers. They are responsible for ensuring that customers’ orders are fulfilled in a timely and satisfactory manner. This position will cross between customer service, warehouse operations and sales support.

Responsibilities

• Lead and coordinate all warehouse operations including delivery scheduling, inbound and outbound processes, safety requirements, and special customer requirements.
• Provides customer account management which may include, but is not limited to, order entry, order inquiry, order status, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
• Manages tactical customer inquiries such as processing purchase orders and communicating shipping confirmation.
• Utilize WMS and other IT systems to manage inventory and complete the shipping, receiving, picking, and putting away of parts and customers' order.
• Use the company vehicle to transport and stock inventory in appropriate shelf and/or bin at off-site customer locations, up to 3 times per week.
• Use RF scanner to obtain bin inventory quantities for QAD uploads, allocating material in the QAD system.
• Contribute to a culture and environment focused daily on employee safety and a safe work environment, assume responsibility for immediately addressing safety concerns.
• Provide additional tactical sales support to the Program Manager as needed.

Requirements

• Preferably possess a high school diploma or GED.
• Valid driver’s license required.
• Previous working experience overseeing general supply chain management processes in a physical demands warehouse environment.
• Ability to stand continuously, lift up to 50 lbs unassisted, and perform repetitive hand/manual dexterity tasks.
• Strong time management skills, with multi‑tasking, prioritizing, and problem‑solving capabilities.
• Proven ability to communicate effectively with co‑workers, organize, and prioritize job tasks to satisfy customer requirements.
• Goal‑oriented and self‑motivated, able to work independently and within a team environment.
• Customer‑oriented with solid verbal and written communication skills.
• Knowledge of and proficiency in using computer and Microsoft Office applications – Word, Excel, Outlook, and Internet.
• Ability to work overtime when necessary.
• Customer service and/or warehouse experience in a distribution environment is a plus.

Benefits

• Competitive compensation
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match
• Several paid holidays and paid time off that includes personal, sick and vacation time