Customer Fulfillment Coordinator

About the job

You will play a pivotal role in supporting customers throughout their service journey. You will have the opportunity to be the customer’s primary point of contact during the service process. You provide clear updates, coordinate internal progress checks, and ensure expectations are aligned from start to finish, contributing to the overall success and growth of our organization.

Currently, this is a Hybrid opportunity located in Greenwood IN, Houston TX, Warrington PA and Richmond VA.

Responsibilities

• Experience in customer service, service coordination, logistics, or project management related roles.
• Strong communication and follow-through skills.
• Ability to balance multiple priorities with professionalism.
• Clock fulfillment timelines with Field Service, Service Centers, and Distribution Centers (AMDC and global DCs) to ensure readiness.
• Serve as the customer communication point throughout order and service fulfillment.
• Cook schedule timing, site readiness, and material delivery requirements.
• Communicate expected delivery dates, technician scheduling windows, service center progress, and proactive updates to customers.
• Cook with ATS & AMDC to monitor availability of non-standard or replacement parts prior to dispatch or repair.
• Monitor order execution status and proactively notify customers of risks, delays, or required changes.
• Escalate internal blockers through the escalation channels for resolution.
• Update systems of record (OneCRM, One4AL, OneService, ServiceNow, and other systems to reflect milestone progression).
• Confirm order completion, invoicing requirements and invoice ready confirmation for order handler.

Qualifications

• You have an associate’s degree in business administration or related discipline, with relevant experience, and:
• 3–5 years of experience in customer service, field coordination, or project support.
• Proven ability to manage multiple customer touchpoints and coordinate across internal teams (Field Service, Service Centers, ATS, and Distribution Centers).
• Familiarity with logistics, service scheduling, or supply chain dependencies.
• Skilled in proactive communication and issue escalation within high-volume parts and service fulfillment environments.
• Understanding of Field Service, Service Center, and Logistics Scheduling Dependencies.
• Ability to Identify Risks Early and Escalate Appropriately.
• Professional Relationship Management under Time-Sensitive Conditions.

Pay

The base salary for this role is typically $28.00 - $33.00 hourly.

Schedule

This is a Hybrid opportunity.