Customer For Life Advocate I

About the role

Fluidra is seeking a Customer For Life Advocate to join our team in Salt Lake City, UT. This role focuses on providing customer support to distributors and dealers for various inquiries, including order processing, shipment tracking, error resolution, and credit and rebill processing.

Responsibilities

• Provide customer service via email and telephone.
• Process sales, demo, and accommodation orders, as well as track shipments.
• Resolve shipment errors, including product shortages and overages.
• Process customer product returns, including overstock and freight damage claims.
• Assist with processing credit and rebill for terms and pricing discrepancies.
• Serve as a backup Customer For Life Advocate when necessary.
• Process whole goods warranty credit and replacements for wholesale distributor customers as needed.

Requirements

• 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.
• Ability to type 50 WPM.
• Ability to work with minimal supervision in a fast-paced environment and multitask effectively.
• Strong ability to follow instructions while also using common sense and personal judgment to assess customer claims.
• Strong written and verbal communication skills.

Qualifications

High School Diploma or equivalent.

Benefits

• 2 weeks of accrued vacation.
• 11 paid holidays.
• Full range of health benefits, including medical, dental, vision, and short & long-term disability.
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%).
• Health and wellness programs, including gym reimbursement.
• Educational assistance up to $7,000 per year.
• Company-sponsored fun events.
• Generous product discounts.

About the company

Fluidra is a publicly listed company focused on developing innovative products, services, and IoT solutions for the residential, commercial, and wellness pool markets globally. Operating in over 45 countries with over 7,000 employees, Fluidra owns trusted brands such as Polaris®, Jandy®, CMP, S.R. Smith, Zodiac®, Cover-Pools®, iAquaLink®, Grand Effects®, Dell®, and Nature2®. The company emphasizes energy efficiency, robotics, and IoT innovation to create the perfect pool and wellness experience responsibly.

Our employees embody guiding principles such as passion for success, honesty and trust, customer collaboration, teamwork and inclusion, learning and adaptability, and excellence and innovation.

Fluidra is proud to be an equal opportunity employer and encourages applicants who may not meet every requirement to apply. We thrive on building an inclusive workspace and consider candidates for this or other roles in the organization.